Associate - A&a

2 - 4 Years

1 Opening

Bengaluru

**Role description**:
**Facilitation responsibilities**
- Own, plan and organize monthly and quarterly townhalls between the KM team and key stakeholders within and outside of the NKM team
- Define and formalize the agenda with input from NKM leadership
- Collect inputs from presenters and create the master deck
- Standardize the deck with Grant Thornton brand guidelines
- Manage meeting logistics
- Moderate meetings as required

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**Core A&A responsibilities**
- Write, edit, produce and curate content for internal deliverables such as internal news articles, newsletters, videos, internal reports, meeting and town-hall materials and intranet content.
- Develop well-written and grammatically correct collateral, provide editorial assistance, and proofread (including guiding on tone, use of language and inclusion of key messages) to maximize the impact of communication activities.
- Work as an A&A specialist with KM teams to understand KM priority projects and deliverables to raise awareness and drive adoption of knowledge-sharing tools and behaviors across the firm.
- Understand the target audience, scope, and success factors of projects to plan and develop knowledge awareness and adoption activities accordingly, including communications, user onboarding, and internal outreach campaigns.
- Develop data-driven campaign impact reports by leveraging the available analytics dashboards to measure the success of campaigns and/or identify areas of focus in future campaigns.
- Be available as a communication support resource to the NKM team for various internal and external initiatives

**NKM brand awareness support responsibilities**
- Support the advancement of the NKM brand in the firm to help position it as a strategic partner:

- Collaborate with other KM colleagues and internal customers to understand KM projects and successes, and then develop communication materials that highlight KM’s value to the organization.
- Write, edit, develop, monitor, and make timely updates to the NKM’s intranet site collection content.
- Draft internal communications around Grant Thornton's KM capabilities and tools. Some examples of deliverables:

- Large meeting presentations.
- Communications collateral (electronic messages and brochures, presentations, internal newsletter articles, videos, annual reports, games, etc.) to promote the Knowledge organization and its capabilities.
- User onboarding communication material
- Viva Engage posts
- Support the A&A team to produce quarterly and annual reports highlighting KM accomplishments and milestones.
- Develop and maintain the editorial calendar of all A&A activities for a fiscal year.
- Keep track of new publications, KM conferences and events and communicate to the team as and when required

**Core Viva Engage responsibilities**
- Work on developing and deploying enterprise social media campaigns for identified customer groups
- Analyze and report the success of the campaigns through metrics derived from tyGraph
- Moderate the activities on the overall Viva Engage platform through continuous interactions with community admins
- Create and maintain best practice documents and campaign toolkits to aid higher adoption of Viva Engage platform in the firm
- Monitor tech updates pushed by Microsoft that affect the Viva Engage platform and proactively create communication plans to raise awareness about the same in the firm
- Troubleshoot any technical issues with the appropriate teams to ensure uninterrupted user experience with Viva Engage in the firm.

**Project management responsibilities**:
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- Simultaneously handle multiple projects under tight deadlines and deliver high-quality tasks/projects as assigned within the time and scope defined.
- Take undisputed ownership of the work streams that are assigned by performing work independently, with a mínimal level of review for projects of simple to medium complexity.
- Continuously collaborate with stakeholders (in-person/virtually) to understand their needs, concerns or problems and leverage them to improve our service and build relationships.
- Work in a structured and time-bound manner with adequate documentation and communication
- Establish and communicate clear and concise plans and execute as per plan.
- Stay on top of all projects and initiatives.
- Supervise projects with a “no surprise” mindset.
- Manage low-level conflicts and escalate high-level issues as appropriate
- Identify, share and implement leading practices.

**Skills**:
**Skills**
- Impeccable written and spoken communication skills with a strong eye for detail.
- Ability to deliver high-quality and creative communications, working independently and as part of a team.
- A highly organized and detail-oriented mindset.
- Excellent storytelling ability and writing skills, with the capability to quickly develop clear, concise messages.
- Proficiency with Microsoft Office with excellent PowerPoint visualization skills
- H