Client Success Executive

2 weeks ago

Mohali, India Revclerx Pvt Ltd Full time

**JOB DESCRIPTION for Client Success Associate**
- Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization, and organizational alignment.
- Conduct regular business reviews, aligning clients, and internal teams to achieve stated objectives.
- Act as a product expert advising them on best practices and how others are leveraging the platform to achieve amazing results.
- Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed.
- Act as the voice of our customers compiling their feedback and advocating on their behalf for platform improvements.
- Build customer loyalty and advocacy.
- Provide amazing, consistent, and timely client communication.
- Onboarding new clients.
- Training clients on our platform.
- Enable our customers and help them in engaging with the platform.
- Strategize with clients on partner user engagement efforts to meet program goals based on KPIs.
- Partner with clients on webinars and trade show demos to educate partners and encourage adoption.

**SKILLS REQUIRED**:

- Excellent business acumen, communication, presentation, and negotiation skills.
- Strong knowledge of the digital marketing space, and a passion for marketing technology.
- Ability to upsell will be an added advantage
- Ability to work independently and in a strong team environment, executing a strategy while taking advantage of opportunities to be creative.
- Driven nature with a desire to take on challenges and additional responsibilities.
- Flexible and adaptable to the startup environment.
- Passionate about customers and providing a world-class customer experience.
- Highly organized and detail-oriented

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment

Schedule:

- Fixed shift
- Monday to Friday
- US shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 8899777931

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