
Team Member
2 weeks ago
**Purpose of the Job**
**To drive Net Promoter Score for various products and customer touch points across the bank to**:
- Measure and review performance
- Monitoring action plan and detractor engagement
- Drive improvement
**Key Responsibility**:
- Customer Experience Measurement and Improvement, resulting in overall improvement in NPS Scores.
- Detailed analysis of Customer feedback.
- Evaluate customer pain areas and work collectively with the units to carry out process improvements.
- To arrive at an action plan collectively with the unit and monitor the plan for improvement of NPS scores
- Follow up / escalation for timely closure of agreed action plan.
- Assisting product/channel in finalizing processes aimed at improvement in customer experience.
- Tracking of important changes, metric movements and latest developments, etc. in respective units.
- Driving detractor calling across all the channels / units.
- Ensure 100% detractor customers are contacted within TAT by respective channels.
- Review Resolution Effectiveness Scores trend
- Should have minimum 2 years of experience in customer feedback / NPS / C-SAT surveys.
- Should possess technical understanding to drive digital initiatives.
- Should have good product / process knowledge.
- Have experience in handling/ driving quality and process related improvements
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Team Member
1 week ago
Mumbai, Maharashtra, India Waays Live Solutions Pvt. Ltd. Full time** URGENT HIRING OF TEAM MEMBER** **Today is a walk in interview if you are available then only for this position.** **Job Location will be at** **1) Mumbai Airport Terminal 2.** **2) Dombivali** **3) Goregoan-Oberior** **For that PASSPORT CARD is mandatory for this position so those who have valid passport card for Airport location they only...
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Team Member
2 weeks ago
Mumbai, Maharashtra, India Aastral Inc Full time**Position - Team Member (Helper)** **Salary - 12k -15k** **location - Mumbai** **Experience - Fresher** **Mandatory 10th pass ** **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Monday to Friday Work Location: In person
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Team Member
7 days ago
Mumbai, Maharashtra, India Tenex Consulting Full time**Job Title: Team Member** - Permanent Industry: QSR/Food and Beverage **Salary**: Competitive Experience: 1 - 3 years Work Location: Mumbai Educational Level: Graduate/Undergraduate or minimum 12th passed **Basic Criteria**: - Ability to commute to Khar/Bandra - Preferred residential locations: Bandra, Santacruz, BKC, Andheri - Ghatkopar, and Goregaon -...
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Team Member
2 weeks ago
Malad, Mumbai, Maharashtra, India Taco Bell Full timejob Summary: As a Team Member in a Quick Service Restaurant, you will be responsible for providing fast, friendly service to guests while maintaining cleanliness and product quality. You’ll work as part of a team to ensure the restaurant runs smoothly and customers are satisfied. Key Responsibilities: Greet customers and take orders courteously. Prepare...
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7 days ago
Sakinaka, Mumbai, Maharashtra, India Summining HR Consultancy Pvt. Ltd. Full timeHello, We have urgent opening for Team Member Brand: QSR Location: International Airport Mumbai **Salary**: 12K to 18K **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Rotational shift **Experience**: - total work: 1 year (preferred) Work Location: In person
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Team Member
13 hours ago
Mumbai, Maharashtra, India 99 Pancakes Full time**Join Us On Our Sweet Journey**: We offer a highly enriching and rewarding experience with country wide opportunities, clubbed with a highly thought provoking, creative, a challenging work environment and at the same time a very family oriented culture. **Position**: **Team Member**: **Responsibilities**: - Take orders from customers, recommend options,...
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Team Member
2 days ago
Navi Mumbai, Maharashtra, India Keventers Full timeRoles & Responsibilities Position - Team Member - Guest / Customer Service - Billing - Order Receiving, Product preparation, and Delivering - Material Inventory & Management - Maintain Store Hygiene - Age - 18 to 25 years - Education - Minimum 10th or 12th **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹11,000.00 - ₹12,000.00 per...
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1 week ago
Mumbai, Maharashtra, India PI Industries Ltd. Full time**Position Description**: **Business Division**:Corporate **Department**:Secretarial **Location**: Corporate Office (Mumbai) **Position Title**:Team Member - Secretarial **Level**:Junior Management **Reporting to**: (Group) Company Secretary **Position Purpose**: - The team member in the (Group) Company Secretary's team plays a crucial role in...
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Burger Team Member
1 week ago
Mumbai, Maharashtra, India Helpmate solution Full timeJob Title: Team Member Location: Mumbai, India Employer: [New Burger Company Name] / Part-time Job Summary: We are looking for enthusiastic and customer-focused Team Members to join our [New Burger Company Name] team in Mumbai. As a Team Member, you will play a vital role in providing excellent customer service, preparing food with quality and accuracy,...
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Team Member- Taxation
7 days ago
Mumbai, Maharashtra, India Moreretail Full time**Team Member - Taxation**: 0020024, Mumbai, Maharashtra, India APPLY FOR THIS JOB SHARE - Department- Taxation- Job posted on- Oct 18, 2024- Employee Type- Onroll BE- Experience range (Years)- 0 - N.A.