UX Operations and Research Associate

**About Us** QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarizing, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without limits" is at the core of everything we do at QuillBot. **Responsibilities**: **UX Research (50%)—Tactical & lightweight research** In this role, you will support product and design teams by conducting lightweight, tactical research to guide decisions. - Plan and run **surveys**, **usability tests**, and **concept evaluations** to gather timely user feedback on product features and experiences. - Partner with designers and PMs to **identify low-effort research opportunities** that can clarify design direction. - Translate findings into **clear, actionable insights** and deliverables (e.g., slides, quick summaries, etc.) that teams can act on immediately. - Help teams make **evidence-based decisions** by embedding user feedback into product discussions and documentation. - Maintain and iterate on **templates, research trackers, and playbooks** to help non-researchers run basic studies. **Research operations (50%)** In addition to research, you'll play a key role in scaling research impact and improving how research is done across the company: - **Optimize research processes**: Identify friction points in current workflows and build scalable systems that enable faster, high-quality research. - **Participant management**: Oversee participant recruitment while maintaining ethical compliance in participant engagement. - **Tooling & automation**: Evaluate and manage research tools and identify opportunities to improve team efficiency. - **Knowledge management**: Maintain and curate our research repository, ensuring that research insights are well-documented and easily discoverable. - **Team Alignment**: Lead weekly team meetings and adapt research schedules to ensure alignment with team availability and priorities. - **Company engagement of research insights**: Ensure that research insights are socialized and reused across teams. - **Vendor and budget coordination**: Manage contracts and renewals for research tools. - **Org-wide education**: Support a research culture by creating internal resources, such as guides and onboarding for researchers and stakeholders. - Bachelor's degree in **Human-Computer Interaction (HCI), Psychology, Sociology, Design, Anthropology, or a related field.**: - OR equivalent practical experience conducting UX research and managing research operations/logistics in a product or design team setting - **3+ years** of experience in UX research operations, UX research, or a related role in a product or design team. - Demonstrated ability to **conduct lightweight, tactical research** (e.g., usability tests, surveys, concept validation). - Experience supporting product and design teams with **quick-turnaround findings** that inform short-term decisions. - Experience with **research and user testing tools**. - **2+ years** of experience **recruiting participants**, managing logistics, and handling consent and privacy requirements. - Understanding of **data privacy regulations** and ethical research practices. - Excellent **communication skills**, including the ability to clearly document, summarize, and present research findings for maximum accessibility. - Comfort with ambiguity and able to **drive clarity and structure** in a fast-paced environment. - The operational backbone of the team—great at setting up systems that scale and rituals that stick. - A systems thinker who enjoys **building repeatable processes**, templates, and scalable tools. **Desired Skills**: - Prior experience working in a **startup or scrappy team environment** where roles can flex and evolve. - Strong **project management** and **coordination skills**, such as the ability to manage multiple initiatives, tools, and stakeholders. - Ensures the team runs like a well-oiled machine through thoughtful planning, documentation, and process design. - Experience with user research tools like Dovetail, SurveyMonkey, etc. **Benefits & Perks**: - Competitive salary, stock options & annual bonus - Medical coverage - Life and accidental insurance - Vacation & leaves of absence (menstrual, flexible, special, and more) - Developmental opportunities through education & developmental reimbursements & professional workshops - Maternity & parental leave - Hybrid & remote model with flexible working hours - On-site & remote company events t