UX Researcher

**You Belong at Greenway**
Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.

We are looking for a UX Researcher who is passionate about understanding user needs, behaviors, and motivations. You will work closely with UX Designers, Instructional Designers, Product and other stakeholders to plan and conduct user research, analyze data, and communicate insights and recommendations. You will help us create products and services that are user-friendly, effective, and delightful.

**Essential Duties & Responsibilities**
- Utilize organizational and interpersonal skills to recruit participants for research projects and usability studies
- Plan, lead, and conduct a wide variety of research (e.g. moderated/unmoderated usability tests, interviews, focus groups, surveys, prototype tests, A/B tests, card sorting, SED testing etc.)
- Write user scripts and protocols for testing and confirm with senior colleagues
- Lead journey mapping sessions with Product and other departments
- Work closely with UX Designers and Instructional Designers to set up tests
- Visit clients virtually to overserve and perform user testing
- Work closely with UI Designers to setup usability tests
- Work with stakeholders to identify research needs
- Utilize research processes and tools to perform job duties
- Perform validation usability testing to determine whether new features and enhancements have met business and usability objectives as well as participant needs
- Conduct analysis of research findings and translate into actionable, prioritized recommendations and communicate insights to team members and stakeholders

**Education and Experience**
- High School Diploma/GED
- Bachelor’s or Associate’s degree, certification, or relevant experience in Human-Computer Interaction, Human Factors, Psychology, Sociology, Usability, or a related field.
- Three (3)+ years of user experience research or related
- Experience with Healthcare is preferred but not mandatory
- Experience with Agile development is preferred but not mandatory

**Skills, Knowledge, and Abilities**
- A good listener and skilled note taker. Ability to quickly understand and be empathetic of the participants. Knows how to ask open-ended questions that encourage unbiased feedback, and a demonstrated ability to write usability questions.
- Demonstrated ability to share data driven recommendations and present engaging and valuable feedback.
- Excellent communication, interpersonal, time management, and personal organization skills.
- Strong knowledge and skills in user research methods, tools, and techniques.
- Ability to plan and execute user research projects independently and collaboratively.
- Ability to affectively analyze and interpret user data and present actionable insights and recommendations.

**Work Environment/Physical Demands**
- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
- This role requires that one can sit and regularly type on a keyboard the majority of their workday
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/ or mobile devices

At Greenway, we strive to imagine, empower, engage, and inspire. Join us

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.