UX Researcher

**BENGALURU /**

**DESIGN /**

**FULL-TIME, HYBRID**

**About Simpl**

Simpl is India’s fastest-growing 1-tap checkout network meant to make payments invisible and money intelligent. Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With over 20,000 available merchants and 25 million-plus users pan-India, Simpl envisions creating a frictionless and inclusive digital payments experience for India that empowers and fosters trust between merchants and their customers.- Simpl is a consumer experience platform providing a full-stack solution for e-commerce conversion. It enables merchants to give customers 1-tap checkout, buyer protection, and a pay-later facility to feel safe and trusted when shopping online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive user experience.**About the Role**

As a hybrid UX Researcher & Design Strategist, you will help establish the design research practice and evangelize design research throughout the company. You’ll be responsible for strategic foundational research, design research, evaluative research, innovation initiatives and Research Operations Development for Simpl products. You’ll use design thinking methods, in-depth interviews, contextual inquiries, and large and small-scale surveys. For this role, we're looking for individuals with strong qualitative and strategic research skills, with some experience in using quantitative research.**What would you be doing?**:

- Collaborate closely with designers, product managers, and engineers to identify and prioritize opportunities where research can help improve a product decision or customer experience or to inform a strategic decision
- Develop new tools, process, and practices to advance design research and design strategy at the company
- Lead all aspects of a research project including: Meet with stakeholders, scope projects, choose methodologies, create research plans, write discussion guides, lead interview sessions, synthesise findings into meaningful themes, and write actionable and impactful reports
- Communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approach
- Build alliances across the company to identify new partners, drive collaboration, and deeply understand the business context of research problems.

**Superpowers you’ll need to be a success in this role?**:

- Any Graduation or degree in Human Factors, HCI, Design or equivalent qualification
- Significant hands-on research experience, with at least 5 years of that experience as a Researcher in a UX Research setting
- UX Research experience in B2B /product enterprise and/or technical products
- Ability to collaborate across all project roles (design, research, product management, engineering, etc)
- Able to handle areas (user/product/domain) that may be ambiguous or ill-defined
- Proven ability to use multiple qualitative research methods and able to explain the rationale for using each one
- Don’t just summarise study data, but go one step further to identify meaningful user needs and/or product issues
- Demonstrated abilities in Design Thinking & Design Strategy or the equivalent in coursework
- An advanced degree in human computer interactions, psychology, anthropology, information science, data science, or a related field
- Training and experience in design strategy, running workshops, and developing Research Operations
- Can proactively identify and communicate clear product solutions based on these findings, sometimes across organisational departments
- Ability to clearly articulate ideas, sometimes in various ways to meet the needs of different recipients (written reports, user profiles, scenarios, etc.)
- Experience presenting work at the management, director, and VP levels
- An understanding of the product life cycle and ability to time research to have maximum impact
- Awareness of UX industry trends, incorporating new research techniques when appropriate
- Ability to work independently with little direct supervision and take initiative to solve problems.
- Recruitment team Simpl.