UX Researcher

7 days ago

Bengaluru Karnataka, India Leap Finance Full time

About us We are building this and this and this In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech And we love that we succeed as a business while powering the dreams of talented students Founder Profile Arnav Kumar is a graduate of IIT Kharagpur. Leap is his second company and he has raised more than $30M in capital for his startups. In his last role, he was a VC investor with SAIF Partners (Now Elevation Capital), which is an early investor in paytm, meesho, urban company, unacademy and many other unicorns. He thinks and tweets about Product, Business Models and Company Building Vaibhav Singh is a graduate of IIT Kharagpur. He spent his first 6 years at DeutscheBank, across Singapore & Sydney to manage a $3Bn flow book. He has built 2 fintech startups before, as a founding member of CapitalFloat and Incred, both pioneering businesses valued >$500Mn The Leap team has a fine balance of industry experience (edtech, fintech, study abroad) and technical skills (engineering, product, design) **About the Role**: We’re looking for a UX Researcher at Leap. You'll lead end-to-end user research, work with cross-functional teams, and turn user insights to shape business and product decisions. If you're passionate about understanding users and uncovering insights, this is for you. **The charter for this role will include**: Planning and running end-to-end user research — from discovery to usability testing (interviews, surveys, diary studies, etc.) Synthesizing insights into actionable outputs like personas, journey maps, and research reports. Collaborating closely with product managers, designers, and business teams to shape product direction. Using both qualitative and quantitative methods to uncover user needs, pain points, and behavior patterns. Championing user-first thinking and driving research-backed decisions across the company. **Ideal Persona would**: Have 1+ year of hands-on experience in UX or user research, ideally in a fast-paced/product-led environment. Are confident in qualitative methods like interviews, usability testing, and diary studies. Are familiar with JTBD, usability heuristics, and product discovery frameworks. Are comfortable using tools like Dovetail, Maze, Lookback, and Miro/FigJam Comfortable presenting findings through decks, storytelling, and visual frameworks Enjoy turning raw data into clear insights that directly shape product and design decisions. Mutual Respect We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems. Bias for action We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible Learn & get better Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better. Growth mindset We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.

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