IT Remote Support

9 hours ago

Kochi, India GS-IT Insfrastructure Full time

Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer about the support status and make record in ITIL tool
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Good communication and time-management skills
- Hands on Experience in desktop support
- Proven experience as a helpdesk Engineer or other customer support role
- Good work experience on Windows and MAC systems and other IT peripherals
- Ability to work under pressure and prioritize tasks based on urgency and importance.
- Motivation to learn new skills and technologies.
- Critical thinker and problem-solving skills
- Degree in Information Technology, Computer Science or equivalent
- Experience is any ITIL tool is a plus

Added Advantage:

- Experience on Firewalls, IP phones and NAS & SAN
- Experience in IT security, backup scenarios and disaster recovery solutions
- Understanding Windows servers, virtualization (VMware and Hyper-V), different cloud services
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Schedule:

- Morning shift

**Speak with the employer**

+91-XXXXXXXXXX

  • IT Remote Support Intern

    4 days ago

    Kochi, India GS-IT Insfrastructure Full time

    **Qualification**: Any Technical graduates/diploma holders **Experience**: 1-2 years’ experience End-user/Desktop Support IT Industry **Job Requirements**: Must be able to communicate clearly in person, in writing and over the phone. Patience and politeness in handling customer calls is very critical. Requires strong interpersonal skills and attention to...

  • Office Assistant

    6 days ago

    Kochi, Kerala, India Onlilo Technologies LLP Full time

    **About the role**: We are looking for a reliable and detail-oriented Office Assistant (Remote) to support daily administrative and coordination tasks. This is a part-time work-from-home role that helps keep things running smoothly across the team. You’ll assist with communication, scheduling, basic HR coordination, and general operational support. **Key...

  • Computer Operator Remote

    2 weeks ago

    Kochi, India MyGlit Full time

    **Role**:Medical Transcriptionist **Timings**:Day Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: BPO Skills - Description Rock Infotech limited is looking for a hardworking and motivated individual to join our team as a Fresher Computer Operator wfh. We are a leading company in the...

  • Fresher Candidate-customer Support

    2 days ago

    Kochi, India Tekosol IT Solutions Full time

    **Job Title - IT Customer Support Executive** **Job Location - Cochin, Kerala** **Fresher Computer graduate with Excellent communication skill** L1 staff job description: 1. Coordinating with Theatre operations team to solve L1 issues. Eg: Basic POS troubleshooting. 2. Coordinating with client IT team for basic configurations and troubleshooting. 3....

  • Senior Supply Chain Trainer

    2 days ago

    Kochi, India Tek Support Full time

    Job Title: Supply Chain TrainerLocation: RemoteJob type: Part-timeJob Summary:We are seeking an experienced Supply Chain Trainer to design, develop, and deliver training programs across demand planning, procurement, inventory management, vendor management, logistics, ERP systems, and cost control. The trainer will play a vital role in building capabilities...

  • Procurement Specialist Trainer/Male&Female

    2 weeks ago

    Kochi, India Tek Support Full time

    Job Title: Procurement (Strategic Sourcing & Supply Chain) TrainerLocation: RemoteEmployment type: Part-timeJob Summary:We are seeking an experienced and knowledgeable Procurement Trainer with over 10 years of expertise in strategic sourcing, vendor management, contract negotiation, cost reduction, supply planning, and ERP systems across multiple industries,...

  • Support Engineer

    3 days ago

    Kochi, India CONNECTING 2 WORK Full time

    Job Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and...

  • Junior Desktop Support

    10 hours ago

    Kochi, Kerala, India Inspirisys Solutions Limited Full time

    Job description Trainee Desktop Support Engineer **Note**: - **16,000 (Experience - 1 - 2 Year)**: - **Immediate joiners prefered (Male)** Discription: - Handling all hardware related issue. - Troubleshooting of Desktop and Printers. - Installation, Configuration & troubleshooting of Outlook/ Mail Client. - Troubleshooting LAN based network as well VPN...

  • TECHNICAL SUPPORT EXECUTIVE-10 VACANCIES-JOB CODE-K190925-INFOPARK-KAKKANAD

    2 weeks ago

    Kochi, India IT COMPANY Full time

    JOB TITLE TECHNICAL SUPPORT EXECUTIVE-10 VACANCIES-JOB CODE-K190925-INFOPARK-KAKKANAD GENDER MALE  EXPERIENCE REQUIRED FRESH/EXP SALARY NEGOTIABLE QUALIFICATION IT GRADUATION

  • Salesforce Marketing Cloud QA Tester

    3 days ago

    Kochi, India CloudLabs Inc Full time

    About CloudLabs: CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative...