IT Remote Support

2 days ago

Kochi, India GS-IT Insfrastructure Full time

Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer about the support status and make record in ITIL tool
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Good communication and time-management skills
- Hands on Experience in desktop support
- Proven experience as a helpdesk Engineer or other customer support role
- Good work experience on Windows and MAC systems and other IT peripherals
- Ability to work under pressure and prioritize tasks based on urgency and importance.
- Motivation to learn new skills and technologies.
- Critical thinker and problem-solving skills
- Degree in Information Technology, Computer Science or equivalent
- Experience is any ITIL tool is a plus

Added Advantage:

- Experience on Firewalls, IP phones and NAS & SAN
- Experience in IT security, backup scenarios and disaster recovery solutions
- Understanding Windows servers, virtualization (VMware and Hyper-V), different cloud services
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Schedule:

- Morning shift

**Speak with the employer**

+91-XXXXXXXXXX

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