Receptionist, Telecaller

4 days ago

Uttam Nagar Delhi Delhi, India jkassociates Full time

**TELECALLER**

**Key duties and responsibilities**
- Outbound Calling: Making calls to potential customers (cold calling) or existing clients to explain product features, benefits, and pricing.
- Inbound Calling: Handling incoming calls to answer customer inquiries, resolve complaints, and provide support.
- Lead Generation: Identifying and qualifying potential customers, gathering contact details, and updating databases for follow-up actions.
- Customer Service: Addressing customer concerns, clarifying uncertainties, and offering solutions or alternative options.
- Record Keeping: Maintaining accurate call logs, updating customer information in the database, and documenting interactions.
- Reporting: Submitting daily progress reports, providing feedback on customer preferences, and updating management on sales or engagement goals.
- Compliance: Adhering to telecalling scripts, company policies, and sales guidelines.

**Essential skills**
- Excellent verbal and written communication skills to effectively convey information and build rapport with customers.
- Paying close attention to customer needs, concerns, and questions, and responding appropriately to build trust and offer suitable solutions.
- Providing excellent customer service by addressing inquiries and complaints professionally and efficiently.
- Efficiency in handling a high volume of calls, prioritizing tasks, and meeting deadlines.
- Understanding the features, benefits, and pricing of products or services offered by the company.

**Educational background and experience**
- High school diploma or equivalent is generally required, while a bachelor's degree.
- Previous experience in telecalling, telesales, or a similar customer service role is often preferred, according to indeed.
- Experience in a specific industry (e.g., insurance, real estate) might be preferred depending on the role.

**Career path**

The career path for a Telecaller can lead to various opportunities within the sales and customer service domains. Some common progression paths include:

- Team Leader/Supervisor
- Training and Quality Assurance

Continuous learning through courses and certifications, coupled with building a professional network, can help smooth the transition into these advanced roles.

**Salary**

Salaries can vary based on experience, skills, and location.

**Contact us**:
**J K ASSOCIATES**

A-18 Gulab Bagh Nawada Near Nawada Metro Gate No 03

Pillar No 732 Uttam Nagar Delhi - 110059

Name: Nikita
Phone No: +91 9310198146

Pay: ₹9,624.76 - ₹14,624.79 per month

Work Location: In person

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