Orm Executive

1 week ago

Noida Uttar Pradesh, India Esearch logix technologies pvt.ltd. Full time

**Job description**

We are looking for a ORM Executive for our agency to create and manage listings for some of our clients. ORM Executive will be responsible for monitoring, connecting, conversing and engaging to enhance a brands online reputation.

**Expectations**
- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
- Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management
- Promptly respond to negative comments, feedbacks, redressing complaints within client s specified turn-around time thus making the user journey with the brand worthwhile
- Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
- Acknowledging compliments showcasing the same on brand social media pages
- Effectively identifying and utilising social listening tools for response management
- Sharing the brand comments on real-time basis with the respective brand associates/managers
- Categorise data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully
- Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience s comments, conversations, complaints and feedbacks about the brand
- Recommending suggestions for improvements by preparing presentation reports over conversations analysed through tool comprising the below
- What are people talking the most about the brand sentiment summary
- Which social platform or a blog or a review site has received the maximum buzz in terms of people talking
- Any specific enhancement people want from the brand
- Any particular aspect of existing customers dislike about the brand
- Which particular state or region from where conversations are highest or lowest
- Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
- Benchmarking our brand against competition on the same metrics
- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
- Assist in new benchmarks within social care

Please come and grab the opportunity

Contact
- Medha Singh Raje (8447921580)
Address: H-161 BSI Building, 1st floor, office number 106

Pay: Up to ₹40,000.00 per month

Schedule:

- Day shift

Work Location: In person

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