Chat Support Executive

2 days ago

Prahlad Nagar Ahmedabad Gujarat, India Eduplex services private limited Full time

Chat Support Executive
**Experience**: Fresher / up to 1 year
**Location**: Prahlad Nagar, Ahmedabad
**Salary**: ₹14,000 In-hand + Extra Incentives for Weekend Support
**Industry**: Software Company (Web & Mobile App Development)

**About the Role**

**Key Responsibilities**
- Understand customer needs and provide accurate information about products & services.
- Maintain customer records and update internal systems.
- Coordinate with technical teams to resolve client issues.
- Escalate queries when required to ensure timely resolution.
- Deliver excellent customer service to enhance client satisfaction.

**Requirements**:

- **Freshers are welcome**; prior experience in chat support/customer service is an advantage.
- Excellent written and verbal communication skills in English.
- Strong interpersonal skills with a customer-centric mindset.
- Ability to multitask and manage multiple chats effectively.
- Basic computer knowledge and ability to learn new tools quickly.
- Flexibility to work weekends (with additional incentives).

**What We Offer**
- Salary: ₹14,000 in-hand + weekend incentives.
- Training and mentorship to help you grow in customer support & client relations.
- Work exposure in the IT/software development industry with international clients.
- Friendly, growth-oriented work culture at our Prahlad Nagar office.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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