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Customer Care Executive

2 weeks ago

Chandivali Mumbai Maharashtra, India IKon Placement Agency Full time

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies

Requirements and skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- High school diploma

Pay: ₹19,800.00 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Comfortable for Chandivali location?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person