Learning Support Associate

**Job title **- Learning Support Associate

**Location
- **Hyderabad

**Job model**:

- Hybrid

As a Learning Support Associate, you are required to deliver solutions for customer issues that cannot be solved by Tier 0 line support by providing expertise in a SuccessFactors learning area and provide expertise to increase efficiency and improve quality by standardizing, optimizing, and automating GP&O processes, using knowledge to deliver value to dsm-firmenich.

At dsm-firmenich people are at the heart of the company We are committed to equal employment opportunities and value diversity in the workplace.

**Key** **responsibilities**:

- Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets.
- Ensure that the required level of expertise in the specific area is maintained.
- Ensure that the global standard processes, tools, and documentation are maintained and adhered to.
- Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts.

**Ticket handling**
- Work on solving learning tickets assigned to Tier 1 team with right quality.
- Work on learning report requests.
- All the tickets and activities are complete in agreed SLA (Service Level Agreement) and help in improving it.
- Perform Incidents/workorders with great impact and resolve them with high priority and accuracy.

**Problem management (Investigating and Mitigation)**
- Review recurring incidents and propose improvement to tier 2, TS Service line manager and GSC manager.
- Create and update QRC’s and Q&A for Tier 0 and Tier 1.
- Create and update training material WIs for Tier 1.

**Project management activities**
- Work on UAT’s in coordination with Tier 2.
- Create training material.
- Test and implement release of new learning in coordination with e-learning specialist

**You** **bring**:

- Graduation and/or pos-graduation degree, preferably in HR.
- System knowledge level of Talent Suite
- Fluent in English, both in writing and verbally.
- Affinity with working on technology and hands on in use of excel and power point.
- Excellent communication skills can engage with all levels in the organization (also cross functions).
- Ability to manage multiple priorities and focus.

**We **bring**:

- The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.
- A challenging and rewarding function embedded in a team of passionate professionals.
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- A flexible work environment that empowers people to take accountability for their work and own the outcome.
- A firm belief that working together with our customers is the key to achieving great things.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

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