Executive Housekeeper

Summary
- To oversee and assist in the preparation and update of the Housekeeping Departmental Operations Manual.
- To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- To read and update the communications log books.
- To ensure that the use new technology and equipment is explored and implemented wherever appropriate.
- To ensure that all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
- To take appropriate action based on the feedback through the above mediums and when possible to revert to the guest on their feedback
- To ensure that Housekeeping employees also provide excellent service to internal customers as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved, to analyse the results and to prepare and implement appropriate action plans to achieve constant improvement year on year.
- To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, uniforms, etc.
- To communicate with the Materials department to ensure the timely ordering and receipt of additional stock as required.
- To carry out inventory-taking of supplies and operating equipment as required by the Finance Department.
- To communicate with the florist for hotel flower arrangements, ensuring their proper arrangement and maintenance.
- To communicate with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained
- To approve all purchase requests and invoices for Housekeeping related expenses.
- To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- To ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
- To assist in the preparation of the Annual Business Plan for Rooms.
- To assist in the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
- To oversee the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- To conduct annual Performance Development Discussions with Housekeeping employees, to support them in their professional development goals.
- To plan and implement effective training programmes for all Housekeeping employees in coordination with the Training Manager and Departmental Trainers.
- To support Departmental Trainers through ongoing feedback and assistance at monthly meetings.
- To maintain strong, professional relationships with the relevant representatives from vendors (suppliers), competitor hotels and other organisations.
- To respond to changes in the Housekeeping function as dictated by the industry, company and hotel.
- To follow and to ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

**Qualifications**:

- To oversee and assist in the preparation and update of the Housekeeping Departmental Operations Manual.
- To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- To read and update the communications log books.
- To ensure that the use new technology and equipment is explored and implemented wherever appropriate.
- To ensure that all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
- To take appropriate action based on the feedback through the above mediums and when possible to revert to the guest on their feedback
- To ensure that Housekeeping employees also provide excellent service to internal customers as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved, to analyse the results and to prepare and implement appropriate action plans to achieve constant improvement year on year.
- To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, uniforms, etc.
- To communicate with t