Logistics Executive

6 days ago

Mumbai Maharashtra, India Pilgrim Full time

**About Us**

Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results.

**Roles & Responsibilities**

**Order Journey and Fulfilment Tracking**
- Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery.
- Record, track & regularly review Warehouse & Delivery Partners’ performance against aligned Service Level Agreements (SLAs) & suggest areas for improvement to the teams.
- Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers.
- Provide regular updates to customers on order status.
- Take complete ownership of B2B customer documentation.
- Share regular projections with the Warehouse & Delivery Partner teams for better planning & execution.
- Anticipate any risks proactively & work with the relevant teams to resolve & restrict negative impact

**Discrepancy and Returns Management**
- Investigate and resolve discrepancies in orders, such as quantity or quality issues.
- Handle return requests promptly and in accordance with company policies.
- Implement preventive actions to minimize future discrepancies and returns.
- Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to control such returns in alignment with Warehouse & Delivery Partners.

**Maintaining Performance Reports & Dashboards**
- Fill Rate performance On-shelf & Warehouse availability.
- Order to delivery Turn-around Time (TAT)
- Cost performance
- Discrepancy report
- Inward performance & accuracy

**Warehouse Standard Operating Procedure (SOP) Deployment**
- Ensure that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process.
- Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances.
- Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence.
- Continually reviewing & improving SOPs basis regular process feedback.

**New Logistics Partners Identification & Onboarding**
- Identify new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance.

**Experience & Skills**
- Bachelors Degree in relevant field
- 2 to 5 years of experience in the Supply Chain Management field.
- Basic Understanding of Warehousing & Logistics operations.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Computer-savvy with a working knowledge of MS Excel

**Location**

Bhiwandi, Thane

Pay: ₹33,000.00 - ₹45,000.00 per month

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- What is the notice period you have to serve?
- This job is based in Bhiwandi, Thane and would require you to work from Bhiwandi. Would you be comfortable with that? Please mention your current location as well.

Work Location: In person

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