Quality Associate

15 hours ago

Bengaluru Karnataka, India Newton School Full time

**Role and Reponsibilities -**

1. Call and Session Monitoring:

- Evaluate adherence to sales scripts, compliance with regulatory requirements, and

alignment with company policies and best practices.
- Provide constructive feedback and coaching to sales
- Responsible for the end-to-end Quality control of the sales pitch during the admissions
- To check the miss-sells and to ensure the hygiene of the enrolments
- Responsible for the feedback of every sales counselor and to ensure that the feedbacks are

taken seriously

2. Quality Assurance:

- Develop and maintain quality assurance processes and standards for sales calls and live

sessions.
- Conduct regular audits to identify areas for improvement and ensure consistency in

performance across the sales team.

3. Training and Development:

- Develop training materials and resources to support ongoing education and development of

sales representatives.
- Need to contribute to the one-on-one training process if and when required based on

individual performance evaluations and audit feedback.

4. Admission process verification:

- Responsible for screening the quality of intake, their financial and educational documents,

and also proctoring the intake aptitude tests.
- Involves extensive data handling

**Requirement**:

- Mandatory Excel skills
- Proficiency in English and Hindi (skills in additional regional languages would be a brownie

point).
- Data management skills
- Good analytical thinking skills

**Who we are looking for**:

- Someone who has amazing analytical thinking skills and presence of mind to analyse the

conversion potential of a lead
- Problem-solving skills, who can effectively figure out the errors in the pitch and ways to

improve it
- Who is willing to work for a minimum of 9 hours from the office (6 days a week)
- Who can listen to to calls mandatorily for 6 hours per day
- Strong sense of ownership and willingness to take up additional responsibilities
- Who is good at multitasking and time management

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