Care Coordinator

6 days ago

Bengaluru, India TalentBee Full time

**Roles and Responsibilities**

**ORGANISATION**:
A fast growing
- **Contact Centre (BPO) headquartered in Bangalore** focusing on optimizing on Customer Service which delivers transformational benefits to their clients. through Productivity Improvement & Business Process Engineering.**About the Role**:
**Care Coordinator**: The Care Coordinator is the link between the client, the Care Planner, and the frontline caregivers.The Care Coordinator is in most cases the first line of contact with a potential new client; they are usually the first impression.

They are responsible for coordinating service delivery by assisting the Care Planner / Supervisors in the smooth function of the services

**PRIMARY DUTIES**:

- Receives the **inbound care inquiry** and **messages**, completes the inquiry form, and forwards the form to the **Care Planner**.
- Ensures all referrals are received in an accurate, detailed manner and are properly handled.
- Performs various supervisory activities for **scheduling appropriate caregivers** for clients.
- Manage **After-Hours Coordinator** responsibility at every shift.
- Supervise, schedule, and **coordinate the day-to-day activities of caregivers.**:

- ** Responds** to **scheduling** and client care urgencies and reports to the Care Planner / Supervisor.
- Communicates continually with associates and clients to evaluate service.
- Respond promptly and courteously to all client inquiries, gather information, and send the request form to Care Planners to take it forward.

**REQUIREMENTS**:

- Requires a minimum of** 4 to 7 years of experience** in health care voice operations. Prior experience working in the healthcare industry or healthcare process/BPO is preferred.
- ** Excellent verbal and written communication** skills in **English with UK/US accent** is a must.
- Must be willing to work in s**hifts. Day / UK / US Rotational Shifts**:

- Proven ability to work independently (**Individual Contributor**)

**LOCATION**: Bangalore (Banaswadi)

**WORK TIME **:3.30pm to 12.30pm, 5.30pm to 2.30am, 12am to 9.30pm, 9.30am to 3.30pm

**TRANSPORT **:Between 6pm to 6am

**CTC**: Upto 4.5 lacs

Key Skills
- Voice processCaregiversCustomer CoordinationHealthcare and HospitalsInternational Voice Process

Education
- UG:_Graduation Not Required

**Company Profile**:
Talent Bee Consulting Pvt. Ltd
- Talentbee.in
- Company Info
- X
- Contact Company:_Talent Bee Consulting Pvt. Ltd

**Salary**:
Not Disclosed by Recruiter

Industry:
BPO / Call Centre

Functional Area:
Customer Success, Service & Operations

Role Category:
Customer Success, Service & Operations - Other

Role:
Customer Service

Employment Type:
Full Time, Permanent

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