Client Servicing Associate

8 hours ago

Surat Gujarat, India Rishi Jobs Full time

**Profile**:Client Servicing Associate

**Salary**:Upto 35k

**Job Overview**

**Key Responsibilities**:
**Client Relationship Management**
- Act as the primary point of contact for assigned clients.
- Maintain regular communication and ensure timely updates, feedback, and approvals.
- Build strong, long-term relationships based on trust and performance.

**Project Coordination**
- Understand client goals and communicate briefs clearly to internal teams.
- Coordinate with creative, content, SEO, performance marketing, and design teams to ensure timely delivery of projects.
- Track project timelines, deliverables, and client expectations.

**Campaign Oversight & Reporting**
- Oversee the execution of digital marketing campaigns (organic & paid).
- Ensure alignment between campaign performance and client objectives.
- Prepare and deliver performance reports, insights, and recommendations.

**Problem Solving & Support**
- Handle client concerns, feedback, and escalations with professionalism and urgency.
- Offer proactive solutions to improve service and campaign outcomes.
- Help clients understand digital marketing services and campaign strategy.

**Follow-ups & Documentation**
- Maintain proper documentation of discussions, requirements, and approvals.
- Send follow-ups to clients, internal teams, and vendors to ensure accountability.
- Schedule meetings, calls, and reviews as required.

**Job Requirements**
- Bachelor’s degree in Marketing, Communication, Business, or a related field.
- 1-3 years of experience in client servicing, account management, or project coordination (preferably in a marketing or advertising agency).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to understand marketing strategies, advertising channels, and client needs.
- Proficiency in using tools like Google Workspace, Excel, project management platforms (e.g., Trello, Asana, or Notion).
- Ability to work under pressure and meet tight deadlines.

**Required Skills**:

- Client Communication & Relationship Management
- Project Coordination & Work Management
- Understanding of Digital Marketing & Advertising
- Problem-Solving & Conflict Resolution
- Presentation & Reporting Skills
- Follow-Up and Task Tracking
- Collaborative Team Player Mindset
- Attention to Detail & Accountability
- Basic Understanding of Campaign Metrics & Insights

Kindly share your updated resume: 6353185742 (Whatsapp only)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid time off

Work Location: In person

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