Associate, Client Services

**About the Role**:
**Grade Level (for internal use)**: 07
**The Role**: Associate, Client Services.
**The Team**: Capital Markets Client Services
Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers who are passionate about client services and want to develop their careers in a dynamic, high-performing and multicultural team. The members should be open to working well within and outside a team (stakeholders/ partner teams) and demonstrate exceptional learning agility, creativity and problem-solving ability.
**The Impact**: Client Services Associates are the first point of contact for clients who are decision-makers and market leaders in industries like Investment Banking, Private Equity, Investment Management, and more. You’ll work with them personally to optimize their workflows and streamline their research and data analysis needs. If you’re a natural problem solver with a passion for finance, then this could be the role for you.
**What’s in it for you**:
Enhance your expertise in financial markets, analytics, and industry-leading platforms.
Develop professional skills in problem-solving, communication, and product consultation.
You will get challenged daily with a steep learning curve. Get to be part of a large fun and international team with fantastic opportunities for growth.
An opportunity to thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion.
Working in the client-facing team offers many career opportunities within the organization, including different roles with our Sales, Customer Success, Product and Data teams.

**Responsibilities**:
**Focus on Client Experience**: Improve client satisfaction and drive engagement with S&P Global Market Intelligence (SPGMI) products by identifying and addressing client needs and challenges.
**Product Training & Knowledge Sharing**: In the later stages of development, proactively reach out to clients to deliver demos and train them on our various offerings. Provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
**What We’re Looking For**:
**Educational Background**: A master’s degree in finance, Economics, Accounting, or a related field.
**Financial Expertise**: A strong understanding of financial concepts, global markets, and economic trends.
**Communication**: Excellent communication (written and verbal) and presentation skills to effectively address client needs and provide high-quality customer service.
**Problem-Solving Skills**: Ability to think critically, resolve issues efficiently, and manage multiple tasks while maintaining attention to detail.
**Team Collaboration**: Ability to work well in a team-oriented environment and collaborate with various internal stakeholders. Positive, flexible and proactive with a “can do” attitude.
**Time Management**: Strong organizational skills to manage priorities effectively and meet deadlines.
**Rotational shifts**: We work in rotational shifts changing periodically depending on the business need.
Regular Work from Office for first 6 months and depending on performance evaluation, eligibility to work in Hybrid model.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you