LMS Administrator

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

The **LMS Administrator**role is responsible for the day-to-day management, administration, and support of the organization’s global learning technology. This role involves overseeing the system's functionality, providing user support, and ensuring that training content is effectively delivered. The LMS Administrator will also work closely with the Technology & Innovation(T&I) lead, Instructional Designers, HR Operations, IT, and other key stakeholders to create global learning content standards/governance, design Global Leadership Development (GLD) learning solutions, and help to enhance overall participant and user experiences of GLD learning content, programs, and systems.

**Core Responsibilities**
- Learning Technology Administration_
- Team with the T&I lead, aligning the configuration, maintenance, and daily operation of all learning technology solutions (LMS, Udemy, LinkedIn Learning, etc.)
- Ensure each learning technology system is up-to-date, secure, and functioning properly
- Troubleshoot and resolve technical issues related to any learning technology systems
- Provide technical and training support to learners, instructors, and administrators
- Learning Technology Content Support_
- Upload, organize, and maintain course content, including videos, documents, quizzes, and other learning materials within learning technology systems
- Collaborate with GLD leaders to ensure course content is engaging and effective
- Team with Instructional Designers, SMEs, and company-wide LMS admins in the publication of new courses, including but not limited to course settings, assignments, automation rules, reporting, communications, etc.
- Team with key stakeholders and support the assignment, rollout, and reporting of all company-wide compliance training needs; including but not limited to: Code of Conduct, Anti-Bribery, Global Privacy, IT Security, Anti-Harassment, HIPPA, etc.
- Learning Technology System Reporting & Analytics_
- Generate and analyze reports on course participation, completion rates, and other key metrics
- Monitor user engagement and provide insights to improve learning outcomes
- Ensure compliance with data privacy and security standards
- Learning Technology System Enhancement_
- Identify opportunities for learning technology system improvements and new features to enhance the user learning experience
- Stay current with learning technology systems and instructional design trends and best practices, recommending upgrades, varied learning modalities, or governance changes as necessary
- Coordinate with IT and external vendors for learning technology system updates, integrations, and troubleshooting
- System & Design Quality Assurance_
- Team with Technology & Innovation (T&I) lead to create, implement, and maintain learning technology governance and consistent system and training audit standards across the company
- Test new features and updates before they are rolled out to the broader user base
- Ensure that learning technology systems meet accessibility standards and works across various devices and browsers

**Capabilities & Experience Needed**
- Bachelor’s degree in systems administration, HRIS Administration, Human Resources Management, Learning & Development, Instructional Design, or a related field _(may accept equivalent work experience)_
- 5+ years’ experience and/or willingness to learn administration of on-demand learning solution platforms like Udemy, LinkedIn Learning, or similar
- 5+ years’ experience with eLearning and instructional design principles tied to adult learning theory and a strong understanding of content system standards such as SCORM, xAPI, or AICC
- Excellent organizational, problem-solving, and communication skills
- Prior experience leveraging a ticketing system and additional internal mailboxes to resolve user, admin, and system issues
- Possesses project and program management skills and able to implement plans and use tools effectively
- Ability to operate through ambiguity across multiple priorities and know when and where to escalate complex issues for final resolution
- Must be able to perform work and thrive under mínimal supervision (virtual work environment)
- Must be flexible and adaptable and able to work in a fast-paced, ever-changing work environment
- 5+years’ experience in leveraging key Microsoft tools (Excel, PowerPoint, Word, Forms, Publisher, SharePoint, Teams, Outlook, etc.) within daily work
- 5+ years’ experience with using learning and development and design authoring tools such as Articulate, Rise/Storyline, Ca