LMS & Cms Administrator

Country - India - State - Maharashtra - City - Pune - Date Published - 01-Aug-2025 - Job ID - 45414 - Travel - You may occasionally be required to travel for business - Looking for details about our benefits? - Description and Requirements "At BMC trust is not just a word - it's a way of life" - We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud - We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation - The Worldwide Sales Enablement team is responsible for developing trainings, managing the execution of consistent global strategies, programs, and methods which technically and professionally enable the Sales and Solution Partners to successfully and reliably implement BMC solutions in the marketplace. - This role, within the Worldwide Sales Enablement team, will be responsible for handling routine administrative tasks, including managing the LMS & CMS, user group permissions, content maintenance, updating system records, testing new releases, educating the team on the new releases and features, and responding to inquiries. This person may also assist with user support, engaging with vendors to drive resolution to issues and submit feature requests. - Here is how, through this exciting role, YOU will contribute to BMC's and your own success: - Completely manage and support our Learning Management System, Cornerstone OnDemand. This will include assisting the team with queries, keeping the team up to date with the latest releases, troubleshooting for issues, user support, and engaging with vendors to drive resolution to issues and submit feature requests. - Provide administrative support for our Knowledge Management tool, Seismic. This will include the development and maintenance of custom pages, creating and maintaining content libraries, performing a sanity check across the tool. - Maintain awareness of new software features and possible benefits to the team. - Assist the team with the setup of new sessions, trainings, courses, pages, certificates, etc. - Design and deliver custom dashboards and analytics to track learning engagement, compliance, and performance metrics. - Work with our software vendors to resolve issues and drive new feature enhancements. - Monitor content published within our tools to ensure they remain current and that they comply with naming conventions and standards. - Assist with ongoing content clean-up in our tools by working with the team to identify content to remove, update, or deactivate - Other Responsibilities - Research, test, and implement new tools, solutions, and approaches that will help to improve productivity or user experience. - Utilize project management skills to identify requirements, develop project schedules, and monitor progress of key innovation initiatives. - Stay current with LMS trends, best practices, and emerging technologies in digital learning. - Lead or participate in cross-functional projects to enhance the digital learning ecosystem. - Develop and deliver training materials, user guides, and FAQs for learners, managers, and administrators. - Conduct onboarding sessions for new LMS users and administrators. - Curate and manage third-party content libraries (e.g., LinkedIn Learning) and ensure alignment with internal learning objectives - Conduct UAT (User Acceptance Testing) for new features, system upgrades, and customizations. - Manage system integrations with HRIS - To ensure you’re set up for success, you will bring the following skillset & experience: - 4-5 years of relevant administration experience, preferably in a high-tech environment, and including an emphasis on the operational responsibilities for learning, content and knowledge management tools. - Experience using Cornerstone On Demand (CSOD) and Seismic tool is desirable. - Excellent communication and interpersonal skills. - Creative and able to communicate ideas visually, verbally, and in writing. - Self-starter with an ability to work independently and engage others for support and input. - Excellent analytical, troubleshooting, decision making, organizational and time management skills with an emphasis on high attention to detail. - Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner. - Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines. - Proven ability to build long-term relationships with a diverse set of cross-functional business partners at all levels. - Knowledge of the following tools would be good to have.