Executive - Returns

8 hours ago


Bhiwandi, India Zouk Full time

Job Description - Executive, Returns Location: [Insert Location] Department: Operations / Customer Experience Reports To: Returns Manager / Operations Lead About Zouk Zouk is a proudly Indian, 100% vegan lifestyle brand that blends modern functionality with traditional aesthetics. With thousands of happy customers and growing rapidly, we are committed to ensuring a smooth and customer-friendly returns experience as part of our D2C journey. Role Overview We are looking for an Executive - Returns to handle the day-to-day operations of customer returns and exchanges. The role involves coordinating with customers, logistics partners, and internal teams to ensure quick resolution, accurate tracking, and an excellent post - purchase experience. Key Responsibilities - Process and manage return and exchange requests raised by customers/marketplace. - Coordinate with courier/logistics partners to arrange return pickups and monitor status. - Verify and inspect returned products as per company guidelines and within TAT. - Maintain accurate records of returns, refunds, and replacements in system/ERP. - Work closely with the warehouse and quality team to process returned goods. - Assist in preparing daily/weekly reports on returns volume, reasons, and resolutions. - Support the customer service team in handling return-related escalations. - Highlight recurring issues or return trends to the Returns Manager. Qualifications & Skills - Graduate in any stream (Operations, Commerce, Supply Chain preferred). - 0-2 years of experience in e-commerce operations, returns management, or customer support (freshers with strong interest in operations can apply). - Good communication skills - written and verbal. - Basic proficiency in MS Excel / Google Sheets. - Problem-solving attitude and ability to work in a fast-paced environment. - Attention to detail and customer-first approach. What We Offer - Exposure to end-to-end D2C operations in a fast-growing brand. - Opportunity to grow within the operations and supply chain function. - Collaborative and supportive team culture. - Competitive compensation and employee discounts on Zouk products. Pay: ₹12,701.08 - ₹20,000.00 per month Application Question(s): - Are you keen to work on e-commerce operations, returns management? Work Location: In person


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