Executive - Returns

4 weeks ago

Bhiwandi MH IN Zouk Full time

- Executive Returns Location Insert Location Department Operations Customer Experience Reports To Returns Manager Operations Lead About Zouk Zouk is a proudly Indian 100 vegan lifestyle brand that blends modern functionality with traditional aesthetics With thousands of happy customers and growing rapidly we are committed to ensuring a smooth and customer-friendly returns experience as part of our D2C journey Role Overview We are looking for an Executive - Returns to handle the day-to-day operations of customer returns and exchanges The role involves coordinating with customers logistics partners and internal teams to ensure quick resolution accurate tracking and an excellent post- purchase experience Key Responsibilities Process and manage return and exchange requests raised by customers marketplace Coordinate with courier logistics partners to arrange return pickups and monitor status Verify and inspect returned products as per company guidelines and within TAT Maintain accurate records of returns refunds and replacements in system ERP Work closely with the warehouse and quality team to process returned goods Assist in preparing daily weekly reports on returns volume reasons and resolutions Support the customer service team in handling return-related escalations Highlight recurring issues or return trends to the Returns Manager Qualifications Skills Graduate in any stream Operations Commerce Supply Chain preferred 0-2 years of experience in e-commerce operations returns management or customer support freshers with strong interest in operations can apply Good communication skills - written and verbal Basic proficiency in MS Excel Google Sheets Problem-solving attitude and ability to work in a fast-paced environment Attention to detail and customer-first approach What We Offer Exposure to end-to-end D2C operations in a fast-growing brand Opportunity to grow within the operations and supply chain function Collaborative and supportive team culture Competitive compensation and employee discounts on Zouk products Job Type Full-time Pay 12 701 08 - 20 000 00 per month Application Question s Are you keen to work on e-commerce operations returns management Work Location In person

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