Customer Support Associate

1 week ago

Noida Uttar Pradesh, India wishbag online pvt ltd Full time

**Key Responsibilities**:

- Assist customers with **order tracking, returns, refunds, and product information**.
- Coordinate with the **warehouse, logistics, and sales team** for issue resolution.
- Maintain accurate records of customer interactions in CRM tools or Excel sheets.
- Identify and escalate unresolved issues to senior team members.
- Ensure customer satisfaction and follow up on open issues until resolved.

**Required Skills & Qualifications**:

- Excellent **communication skills** in English and Hindi (verbal & written).
- Prior experience in **E-commerce / Online Customer Support** is a plus.
- Ability to handle multiple queries and remain calm.
- Good problem-solving and interpersonal skills.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

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