Payroll Supervisor

The HRO Payroll Supervisor/Team Lead, under the general direction of the HRO Payroll Manager, supports and coordinates the activities of the payroll department and staff, while assisting in the management of the flow of work across the payroll teams to support the delivery of excellent client service along with timely and accurate payroll processes. They oversee the work of the team and monitor their performance on a daily basis, setting deadlines, assigning work with guidance, facilitate communication, motivate and mentor with integrity, respect and accountability. Is solution-driven and possess a drive to deliver a high standard of service to our customers. Possess a general knowledge of payroll, human resource concepts and regulations and is able to step in and take over the process as needed.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversee all aspects of payroll activities by assigning duties and monitoring quality of work.
- Serve as the Payroll Lead for newly onboarded clients and client acquisitions for Payroll.
- Optimizes and stabilizes client processes before successfully transitioning the client to the Payroll team.
- Support the Payroll department in assigning coverage as needed due to call-ins, PTO, FMLA, etc., may be required to process payrolls in an emergency.
- Acts as the first level of escalation to troubleshoot, help with more complex situations, research, resolve technical questions and escalate to appropriate internal teams with sense of urgency.
- Monitors, updates, and contributes to the development of team, processes and procedures, reference materials and training needs, with needed feedback and communications within the organization.
- Advise staff on procedure, system and policy changes as required.
- Help to identify knowledge gaps and provide recommendations to adjust workloads and escalate these to leadership as needed.
- Reviews signoffs for processes by utilizing reports, guides, and coaches with training techniques to eliminate inaccuracies while ensuring appropriate back up approval is provided.
- Assist with the roll out of system updates and upgrades between internal configuration teams (HRIS, Payroll Config, IT) and the payroll department.
- Acts as a resource to the department and handles more complex payroll functions.
- Perform other duties and special projects as assigned.

**Competencies**
- Ethical Practice
- Self-motivated with the ability to work independently and confidentially
- Ability to understand and follow written and verbal instructions
- Ability to work with all levels of management
- Good judgment with the ability to make timely and sound decisions
- Ability to work in a team-oriented environment.
- Able to effectively manage client relationships
- Detail oriented, able to analyze and interpret data for accuracy to determine root cause, ability to lead, train, and coordinate the work of others as well as collaborating with peers.
- Team Player with strong presentation and communication skills that adapt to ever changing requirements including operating under tight deadlines and pressure situations
- Proficient with the Microsoft Office Suite products to include Outlook, Word, and Excel
- Excellent written and oral communication skills
- Good judgment with the ability to make timely and sound decisions
- Strong organizational, problem-solving, and analytical skills with an attention to detail
- Proven ability to handle multiple projects consecutively and meet deadlines
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

**Supervisory/Team Lead Responsibility**
- Experience in guiding a team in a rapidly changing environment
- Basic competence in duties and tasks of supervising employees
- Demonstrates the ability to lead and motivate subordinates
- Ability to build and maintain strong teams
- Advise staff on procedure, system and policy changes as required
- Conduct necessary staff coaching, corrective actions and annual reviews with appropriate feedback as required
- Participates in meetings for the purpose of receiving or communicating information needed to perform functions timely and accurately
- Train/coach/mentor and supervise the daily work activities of assigned staff.

**Required education and Experience**
- Graduation or equivalent to graduation is minimum required qualification for this role.
- Minimum of 3-5 years of related payroll experience.
- Proficient in use of computers, Microsoft Excel, V-Lookups and Pivot Tables.
- Strong written and verbal communication is a must.
- Experience in Multi Client Environment preferred.
- Masters in business management is preferred.

**Position Type/Expected Hours of Work**

This is a full-time position. Days and hours of work are Monday through Friday. Associate must be ready to work in 24*7 environment. US payroll process requires to work the ni