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Key Accounts Executive

2 weeks ago

Bengaluru Karnataka, India Ubq Technologies Pvt. Ltd. Full time

**Junior KAM**

Location: Bangalore
- **Open Positions**: 1
- **Experience Required**: 1-3 year

**Job Summary**:
As a Key Account Manager (KAM) for a SaaS (Software as a Service) model, you will be responsible for managing and nurturing relationships with the company’s most strategic customers. This includes overseeing the end-to-end customer lifecycle from on boarding to retention, driving product adoption, and ensuring clients achieve their desired business outcomes using the SaaS platform. The role demands a deep understanding of the SaaS industry, client needs, and the ability to upsell and cross-sell value-added services while maintaining long-term partnerships.

**Key Responsibilities**:

- Own the relationship acting as the primary point of contact, develop and maintain strong, long-term relationships with key decision-makers and stakeholders at customer organizations.
- Encourage platform adoption and usage by regular training and follow ups.
- Ensure that client issues, feedback, and concerns are prioritized and addressed timely
- Identify opportunities for clients to expand their use of the SaaS platform, driving upsell and cross-sell opportunities
- Proactively manage customer satisfaction to mitigate churn, address issues early, and resolve challenges quickly.
- Strong follow-up on the collection and due payments.

**Experience Required**:

- 1+ years of experience in account management, customer success, or sales, ideally in a SaaS or technology environment.
- Proven success managing high-value accounts and building long-term relationships with enterprise-level clients.
- Drive product adoption, upselling, and cross-selling SaaS solutions.

**Skills**:

- Exceptional communication skills, both written and verbal.
- Strong problem-solving skills and the ability to manage customer expectations.
- Consultative selling approach with a focus on value creation and customer satisfaction.
- Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
- Analytical mind-set with the ability to interpret data and customer insights to drive strategic decisions.

**Salary Range**: ₹4 - 4.5 LPA (based on skills and experience)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹28,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Taxation: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

License/Certification:

- Tally (preferred)

Work Location: In person