Call Monitoring Executive

18 hours ago

Midc Aurangabad Maharashtra, India ipshopy Full time

**Job Title : Call Monitoring Executive**

**Vacancies**: 10

**Location**: ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra - 431006

**Job Summary**:
The **Call Monitoring Executive** is responsible for reviewing and evaluating customer service calls to ensure quality, consistency, and compliance with company standards. This role helps improve agent performance, ensures excellent customer experiences and supports training and operational improvements.

**Key Responsibilities**:

- Monitor and evaluate inbound and outbound calls from sales and support teams
- Score calls based on predefined quality parameters and provide detailed feedback
- Identify areas for improvement in communication, compliance, and process adherence
- Report common issues or trends to team leads and recommend corrective actions
- Collaborate with the training team to update scripts, training materials, and quality benchmarks
- Assist in developing call quality standards and performance improvement plans
- Maintain documentation of call reviews and agent performance scores

**Qualifications**:

- Bachelor’s degree in Business, Communications, or a related field (preferred)
- 1 years of experience in call quality monitoring and customer service
- Excellent listening and analytical skills
- Strong verbal and written communication abilities
- Attention to detail and a high level of accuracy
- Proficient with call recording systems, CRM tools and spreadsheets

**How to Apply**

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

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