Front Desk Receptionist

1 day ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Integgral Corporate Services Full time

**Job Summary**:
We are seeking a professional and welcoming **Front Desk Receptionist** to be the face of our establishment. You will be responsible for managing front desk operations, greeting guests, handling reservations, and ensuring excellent customer service throughout their visit or stay.

**Key Responsibilities**:For Hotel:

- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently while ensuring accuracy in documentation.
- Answer incoming calls and respond to guest inquiries and requests promptly.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready.
- Handle payments, issue receipts, and maintain a daily cash register.
- Maintain records of guests and update internal systems regularly.
- Assist with concierge services such as booking taxis, tours, and providing local information.
- Address guest complaints or concerns calmly and efficiently, escalating when necessary.

For Bar:

- Welcome guests as they enter the bar and guide them to available seating when required.
- Manage table or booth reservations and waitlists.
- Respond to guest inquiries related to menu items, events, or promotions.
- Answer phone calls related to reservations or general questions.
- Maintain a clean, organized, and presentable reception/waiting area.
- Coordinate with servers and bartenders to ensure a smooth guest experience.
- Handle customer feedback and provide a solution-oriented approach to resolve issues.

**Requirements**:

- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a receptionist or front desk role, preferably in hospitality.
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Familiarity with hotel management systems (PMS) or POS systems is a plus.
- Proficient in MS Office; knowledge of reservation software preferred.
- Ability to work in shifts, including evenings, weekends, and holidays.
- Presentable and professional appearance.

**Work Environment**:

- Fast-paced hospitality environment.
- May involve standing for long periods and interacting with various types of guests.

Let me know if you’d like to customize this further based on whether it’s **a high-end hotel, casual bar, or boutique establishment.**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- receptionist: 1 year (required)

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