Customer Service Representative

3 days ago

Lower Parel Mumbai Maharashtra, India Envision Overseas Education Full time

**Job Title: Telecalling ExecutiveLocation: LowerParel,Mumbai**

**Company**: Envision Overseas Education Consultants LLP

**Employment Type**: Full-Time/Part-time

**Experience Required**: 6 months - 2 years
- **Key Responsibilities**:_
- Make outbound calls to students and parents to explain services related to overseas

education.
- Understand student requirements and provide accurate information on courses, countries, universities, and visa processes.
- Follow up consistently with leads generated through marketing campaigns, referrals, and walk-ins.
- Schedule appointments for education counselors.
- Maintain and update call records, lead status, and student information in the CRM system.
- Meet daily/weekly/monthly call and lead conversion targets.
- Maintain a professional and positive approach with all clients and team members.
- **Requirements**:_

Minimum qualification: HSC / Graduate in any discipline.

Excellent communication and interpersonal skills (English, Hindi & regional languages

preferred).

Confidence in making cold/warm calls and handling client queries effectively.

Good listening and convincing skills.

Basic knowledge of MS Office and CRM tools.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

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