Customer Service Representative

5 days ago

Lower Parel Mumbai Maharashtra, India Swingtel Communications Private Limited Full time

**Key Responsibilities**:

- **Customer Relationship Management**:
Build and nurture strong relationships with existing clients, ensuring their satisfaction and retention. Proactively reach out to customers to maintain communication, address concerns, and anticipate needs.
- **Product Knowledge**:
Develop a thorough understanding of semiconductor products and services, enabling the CSR to effectively answer technical inquiries, offer guidance, and provide high-level support.
- **Quote Generation**:
Prepare and send accurate and timely quotes to customers, ensuring they align with the customer’s requirements. Follow up with clients to close sales and ensure conversion.
- **Order Processing**:
Manage the entire order process, from order initiation to fulfillment. Track shipments, resolve issues, and ensure orders are processed accurately and delivered on time.
- **Market Research**:
Stay informed about the latest trends in the semiconductor market, competitor activities, and new product developments. Use insights to identify potential growth opportunities for both existing and new customers.
- **Collaboration**:
Work closely with the external sales team, marketing, billing, and supply chain departments to ensure seamless service delivery and achieve sales targets. Support collaborative efforts in problem-solving and customer satisfaction.
- **Reporting and Documentation**:
Maintain accurate records of customer interactions, sales activities, and inquiries in CRM systems. Provide regular updates on sales performance, customer feedback, and any opportunities or challenges encountered.
- **Problem Resolution**:
Address and resolve customer issues or complaints, escalating complex matters when necessary, and ensuring timely and satisfactory resolution.
- **Follow-up**:
Conduct regular follow-ups with customers post-sale to ensure their satisfaction and gather feedback, ensuring long-term business relationships.

**Required Skills and Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred)
- Proven experience in customer service or sales support, preferably in a technical or semiconductor industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships
- Strong technical understanding of semiconductor products and services or the ability to quickly learn complex product details
- Ability to prepare and manage quotes, orders, and customer follow-ups in a timely manner
- Proficiency in using CRM systems to track customer interactions, sales activities, and generate reports
- Strong attention to detail, problem-solving, and multitasking skills
- Ability to work effectively in a team and collaborate with different departments
- Strong organizational skills and time management
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice Period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Representative

    3 days ago

    Lower Parel, Mumbai, Maharashtra, India Vimla Engineering Full time

    **Customer Service / Technical Support** **Duties and responsibilities of a customer service representative** - Take ownership of customer issues. - Troubleshoot problems and drive resolutions. - Escalate unresolved issues to relevant internal teams. - Collect prompt and accurate customer feedback. - Document knowledge as solution articles. - Master the use...

  • Customer Service Representative

    7 days ago

    Lower Parel, Mumbai, Maharashtra, India Access Systems Full time

    **Job description** Location - **Curry Road / Lower Parel** We are seeking an immediate joiner for the position of Customer Support Executive. If you have good communication skills in English and are a fresher, you are welcome to apply. Job Description - Handle customer complaints, and provide appropriate solutions and alternatives within the time...

  • Customer Service Executive(Night Shift)

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Navkar Business Services Full time

    **Profile: (CS) Customer Service.** The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. **Customer Service Associate Responsibilities**: - Maintaining...

  • Customer Service Executive(Night Shift)

    7 days ago

    Lower Parel, Mumbai, Maharashtra, India Navkar Business Services Full time

    **Profile: (CS) Customer Service.** The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. **Customer Service Associate Responsibilities**: - Maintaining...

  • Customer Service Representative

    5 days ago

    Lower Parel, Mumbai, Maharashtra, India OneSpider Technologies LLP Full time

    **Hiring: Customer Support Executive (ERP Software) - Mumbai** **Company**: Torero Softwares Ltd **Location**: Lower Parel East, Mumbai (10 minutes walking from the station) **Work Time**: Monday to Saturday | 10 AM - 7 PM **Experience**: Freshers to 2 years **Education**: Commerce graduates OR 12th pass with customer support...

  • Customer Service Representative

    5 days ago

    Lower Parel, Mumbai, Maharashtra, India OneSpider Technologies LLP Full time

    **Customer Support Executive - ERP Software (Accounting & GST Support)** **Company**: OneSpider Technologies LLP **Location**: Lower Parel East, Mumbai (10-minute walk from the station) **Job Type**: Full-time **Work Schedule**: Monday to Saturday | 10:00 AM - 7:00 PM **Experience**: 0-2 years **Education**: Commerce Graduate OR 12th Pass with customer...

  • Customer Service Representative

    23 hours ago

    Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...

  • Customer Service Representative

    23 hours ago

    Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    24 hours ago

    Andheri, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...