Customer Service and Support

5 days ago

Tamil Nadu, India MTAB Technology Center P Ltd Full time

This is a remote position.

**Job Description**:
This task involves managing customer complaints, service requests, and tickets through Zoho Desk.

Roles and Responsibilities:
1.Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams.

2.Raise tickets and send quotations to customers as required.

3.Acknowledge service requests and update the status of the customer in Zoho Desk.

5.Record all details in the ticket, including customer information, complaint details, and any actions taken to resolve the issue.

6.Send service completed acknowledgment mail to customers after their complaint or service request has been resolved.

7.Close tickets in Zoho Desk once the complaint or service request has been resolved.

Qualification: Any Graduate Shift Timing: 1.00 pm - 6.00pm

**Hiring Process**:
Steps Process Timeline

Step 1 Job Postings on our Career page Tuesday

Step 2 Call for Registration and Enrollment Wednesday

Step 3 Initiating Portfolio Submissions Thursday

Step 4 Evaluation Process ends on Abhyaz platform Friday

Step 5 Interview & Job offer Friday

Step 6 Onboard - Accept our Job Offer and onboard Monday

Do follow us on Linkedin / Twitter / Facebook / Instagram

**Benefits**:
**Benefits**:

- Internship Completion Certificate
- Practical experience in the Edu-Tech Industry
- Remote work opportunity / Week work opportunity
- Hands-on experience using Abhyaz Platform & Zoho Application
- Online Portfolio building
- Terms & Conditions apply

under graduate

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