International Customer Service Advisor

1 week ago


Chennai Tamil Nadu, India Snow Planners And Builders Full time

We are hiring

**Role : International Customer Service Executive**

**Sector/ Industry : Banking & Financial Services**

**Experience : Experienced 1 Year experience in Voice / Non -Voice (In papers) with excellent communication skills.**

**Must be good at Typing with 25WPM and 90 Percent Accuracy.**

**Languages : Excellent English, B2 Quality**

**Qualification : Graduate**

**Interview rounds**:
**HR Round**

**Assessment**

**OPS Round**

**Client Round**

**Salary - 30% Hike from the Previous CTC (Range - 3.5 to 4.5 LPA)**

**Work Location : Perungalathur**

**Interview Location: Ambattur**

**Working days : 5 days, 24*7 Process
- Rotational week off and shift**

**Working hours : Any 9 hours including one hour break

**Looking for Immediate joiners**

**Interview mode - Walk in**

Roles and Responsibilities:

- Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline
- Must have knowledge in BFSI Industry
- Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.
- Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.
- Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.
- Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.

**Job Types**: Full-time, Permanent

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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