International Customer Service Advisor
1 week ago
We are hiring
**Role : International Customer Service Executive**
**Sector/ Industry : Banking & Financial Services**
**Experience : Experienced 1 Year experience in Voice / Non -Voice (In papers) with excellent communication skills.**
**Must be good at Typing with 25WPM and 90 Percent Accuracy.**
**Languages : Excellent English, B2 Quality**
**Qualification : Graduate**
**Interview rounds**:
**HR Round**
**Assessment**
**OPS Round**
**Client Round**
**Salary - 30% Hike from the Previous CTC (Range - 3.5 to 4.5 LPA)**
**Work Location : Perungalathur**
**Interview Location: Ambattur**
**Working days : 5 days, 24*7 Process
- Rotational week off and shift**
**Working hours : Any 9 hours including one hour break
**Looking for Immediate joiners**
**Interview mode - Walk in**
Roles and Responsibilities:
- Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline
- Must have knowledge in BFSI Industry
- Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.
- Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.
- Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.
- Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.
**Job Types**: Full-time, Permanent
Pay: Up to ₹400,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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