Operations Executive

2 weeks ago

Remote, India BookaHotelDeal Full time

**Travel Consultant (International) - Job Description**

Would you like to work for a company in United Kingdom? Benefits include working UK times so a late start, work 5 days a week. Empowerment - ability to take decision by yourself and manage all incoming reservation queries

**Requirements**:

- Perfect English
- Minimum 2 years of experience in international travel sector - Mainland Europe
- Diploma / degree in Travel Tourism
- Good geographical knowledge
- Knowledge of hotel reservations
- Self motivated
- Able to take decisions
- Efficient computer skills

**Duties & Responsibilities**
- Strong Knowledge of Geographic markets, especially Europe
- Work independently in the absence of supervision
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
- Professional telephone skills
- Ability to work independently, exercising discretion and judgment.
- Ability to manage multiple tasks and changing priorities.
- Chat with potential customers in a professional and ability to convert leads to sales
- Send reminder and feedback forms
- Daily summary of activities
- Makes sure that files are kept up to date
- Follow up pending bookings with clients and able to convert leads into sales
- Calls to corporate customers to distribute brand and increase bookings
- Must maintain a summary of hotel reservations in a orderly manner
- Good knowledge of Excel, word

**Daily Tasks**

**Customer Service**
- Log onto chat and ensure its active
- Quotation format below - 6 components for each hotel

Hotel Name** - Distance from city/desired venue. Price, room type and inclusions. Thereafter saving% and compared with..
- Immediately contact guests that have visited and left the website to encourage bookings
- Contact guests that have booked in the past - based on date of enquiry and find out their travel plans for the current year. Notes to be recorded in CRM

**Operations**
- Review tasks and activities for the day set out in CRM
- Record all enquiries in CRM as a deal - status is being reviewed and put a task to follow up with them for the following day. If deal is not won put another task to follow up in a couple of days
- Record all bookings in CRM as deal - create new company, contact and product where appropriate. Once booked always ask for hotel confirmation number, and create a task to follow up for payment 1 week prior to arrival
- Request hotel confirmation numbers as soon as a reservation is made
- Prepare prices for 1 exhibition - 6 months out

**Sales Support**
- Prepare proposals for sales team, max time per proposal is 30mins - things to consider are location, commission (if any) - if you wish please listen to the call to understand the conversation - save these proposals and share with sales team
- Share results of previous campaign with sales team for them to follow up on calls

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Work Location: Remote

Expected Start Date: 20/07/2025

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