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Inside Sales Support
3 weeks ago
**What will you do as an Inside Sales Support?**:
LMI Technologies is looking for an energetic, friendly and enthusiastic Inside Sales Support (ISS), who will build and manage the on-site support engineer (OSS) team and help to coordinate support of the LMI solution projects.
The Inside Sales Support works closely with Sales staff to identify the on-site support workload and schedule and provide resources needed, such that solution projects are supported properly. Reports to On-site Support Manager.
- Provide qualified 3rd party FSEs according to TPM’s resource estimation and schedule to make sure that technical activities onsite are properly supported.
- Work with Trainer to provide training and testing for 3rd part FSEs making sure that FSEs meets our professional and disciplinary standards.
- Before the MP phase of the solution project, together with TPM, discuss with the customer OSS planning and requirements.
- Organize meetings with the FSE team to track FSE status and synchronize OSS activities.
- Provide regular updates on OSS status for all related projects.
- Review and improve the performance of OSS/FSE providers to make sure qualified OSS service is provided to the solution projects.
- Identify FSEs with the potential to develop their capabilities to provide senior FSE services.
- Regular review on overall OSS activities to provide continuous improvements to this activity.
**What do you need to be successful?**:
- Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent
- Minimum of 3-4 years of experience in a technical administrative support role, preferably within a high-technology or factory automation industry.
- At least 2-3 years of hands-on working experience with customer service, vendor management with a focus on client interaction and support.
- Solid understanding of purchasing, sourcing, negotiation & proposal managing
- Strong understanding of office administration best practices and industry standards relevant to office management.
- Solid interpersonal skills to function effectively in a team environment and interact professionally with colleagues, clients, and vendors.
- Proficiency using Microsoft Office and Google products
- Exceptional organizational and prioritization skills
- Self-motivated, have a positive attitude and a results oriented approach to business
- Demonstrated ability to work independently as well as in a team environment
- A valid passport and the ability to travel frequently domestically or international
**How to submit your interest?**:
**Why being inclusive is important to us?**:
At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.
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