Customer Care Executive

2 weeks ago

Mansarover Garden Delhi Delhi, India B.R Ceramics Pvt Ltd Full time

**Job Title**: Customer Care Representative (FEMALE / MALE)

**Company Name**: B R Ceramics Pvt. Ltd.

**Gender-**Female /Male

**Age-** Minimum 20 years

**Preferred-** Immediate Joiner &
- **Proven experience in a customer service or in leads calling is preferred.**

**About Us**:
BR Ceramics is a leading name in the ceramics industry, specializing in high-quality tiles, sanitaryware, and allied products. With a strong reputation for innovation, quality, and exceptional customer service, we are committed to transforming spaces and enhancing lifestyles.

We are seeking a dedicated and empathetic **Customer Care Representative** to join our growing team at BR Ceramics. In this role, you will interact with customers, address their inquiries, resolve issues, and ensure a seamless customer experience. Additionally, you will be **responsible for calling leads, answering inbound calls**

**Key Responsibilities**:

- Handle incoming calls and proactively call leads to discuss BR Ceramics products and services.
- Understand customer needs and coordinate with Team members
- Resolve customer complaints, issues, and concerns efficiently while maintaining a positive demeanor.
- Coordination with all Departments

**Qualifications**:

- **Proven experience in a customer service or in leads calling is preferred.**:

- **Spoken and basic English and Hindi is essential.**

*
- Preferred-knowledge of using Ms. Office. E mail writing
- A passion for providing outstanding customer service.

**What We Offer**:

- Opportunities for career growth and professional development.
- A supportive and inclusive work environment.

**How to Apply**:
Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
- customer calling: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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