Customer Relationship Executive

2 days ago

Varanasi Uttar Pradesh, India SHAGUN MATRIMONIAL CENTRE Full time

We are in the **business of finding happiness for our customers** and society and consequently looking for someone who is jovial, mature, results oriented and cares deeply for our customers will be able to succeed in this role
**Responsibilities and Duties**
Working with and supporting the Center Manager and marketing team to generate a continuous flow of enquiries and walk-ins and converting them into premium memberships at the Centre
- Handling telephonic and walk-in enquiries at the centre
- Making outbound calls to members / other enquiry database and offering them matchmaking solutions
- Following the defined sales process to convert Enquiries into members
- Recording all the details of the enquiries in the specified format and entering them into system
- Getting all the statutory ID and qualification proofs from the premium members and storing it safely
- Making required number of calls for following up with Enquiries which are not converted
- Updating the details of follow-up in the system
- Meeting Sales and conversion Targets
- Appearing for periodic evaluations
- Maintaining various reports related to Sales and Accounts
- In case call needs to be escalated, noting details and forwarding it to the seniors
- Interfacing with walk-in customers, explaining to them features of our serices and converting them to Premium Membership
- Maintaining all documentation that pertains to the above responsibilities
- Coordinating with the service team to smoothly handover converted members.

**Required Experience, Skills and Qualifications**
- **Minimum Graduate**:

- Females preferred
- Extremely presentable with a pleasing personality
- Fluent in English, Hindi and other local language with a neutral accent
- Minimum 6 months of work experience (preferably from Insurance, or Sales/Service experience from Telecom, Financial & Education sector

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

Expected Start Date: 01/10/2024

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