Operations Associate

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

**Responsibilities**:
**Requisition ID** R-10363563 **Date posted** 07/08/2025 **End Date** 07/31/2025 **City** Thane **State/Region** Maharashtra **Country** India **Location Type** Onsite

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Operations Associate

**What does a successful Chargeback Associate do at FISERV ?**

The chargeback associate will be responsible for processing the chargebacks on daily basis - Visa/MasterCard/EFTPOS/Amex/CUP. Ensuring that that all SLA’s are met, queries, problems and incidents are dealt with in a timely and efficient manner for the Operational Efficiency.

**What will you do**:

- Perform chargebacks efficiently to meet SLA’s.
- Handling advance dispute stages like Arbitrations/Compliance filing.
- Preparing and sending chargeback reports as per client requirement.
- Checking and reconciling chargeback financials within area of responsibility.
- Identify discrepancies in processing & implement fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information.
- Daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role.

**What will you need to know**:

- Minimum 3-4 years of working experience in Finance / Banking industry.
- Acquiring Chargebacks processing, Banking & Payment and settlement operation functions.
- Proven understanding of Chargeback related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the chargebacks, using merchant evidence to prepare rebuttal and case defence. Card operations - debit card / credit card/ prepaid card, POS, transaction flow etc

**What will be great to have**:

- Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
- Proven ability to handle time critical and deadline orientated workload.
- Demonstrable organization skills with the proven

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Diversity and Inclusion**:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

**Note to agencies**:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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