Associate Operations

About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch Headquartered in London and operating across four continents our 2 000-strong team helps some of the world s fastest-growing brands scale smarter work faster and deliver better service every time We re not your typical outsourcing company We believe great service is built on two things smart tech and even smarter people From our proprietary AI tools like MoBIUS to our collaborative people-first culture we give our teams the tools training and trust they need to make an impact If you want to be part of a forward-thinking fast-moving and inclusive global team that values both results and relationships you ll feel right at home here Position Overview We are seeking an Associate - Operations to join our Operations team supporting our client 9fin This role is crucial to ensuring accurate and timely handling of investor call recordings and transcriptions Reporting to the Team Leader the Associate will be responsible for registering joining recording and transcribing investor calls ensuring all deliverables are uploaded and matched in the client portal This is an entry-level role suitable for detail-oriented individuals with strong listening skills system orientation and a commitment to quality Key Responsibilities Core Functional Responsibilities 1 Monitoring Client Calendars Regularly review and track client calendars to identify scheduled investor calls and ensure no meetings are missed 2 Registration for Investor Calls Proactively register for investor calls on behalf of the client as per requirements and maintain proper documentation of all scheduled registrations 3 Participation and Recording Attend all designated investor calls in a timely and professional manner Utilize approved tools and applications to record the sessions ensuring accuracy and completeness of the captured content 4 Uploading of Recordings Upload recorded investor call sessions to the client s designated portal or platform in compliance with established protocols and timelines 5 Transcription of Calls Transcribe recorded calls using authorized transcription tools e g Audacity or similar software Ensure transcripts are formatted structured and delivered in a professional manner 6 Validation and Quality Check Match review and validate the transcribed content against the original recording to ensure consistency accuracy and completeness Resolve discrepancies if any prior to final submission 7 Confidentiality and Data Security Maintain strict confidentiality of client information investor discussions and recorded materials Adhere to all data security and compliance guidelines while handling recordings transcripts and related documentation General Cross-Functional Maintain confidentiality and accuracy in handling client data Collaborate effectively within the team to meet deadlines and quality standards Adapt to new tools processes and client requirements as needed Qualifications Essential Graduate from a recognized university or institute any discipline Strong system orientation including proficiency with Spreadsheets Excel and Google Suite English language proficiency Listening - Advanced Reading - Intermediate Writing - Intermediate Speaking - Intermediate Strong professional competencies teamwork communication and adaptability Preferred Experience with transcription tools e g Audacity or similar software Prior exposure to operations or transcription-related tasks What We Offer Work Model Hybrid Development Training mentorship and career growth opportunities within Quantanite Perks Benefits Medical Insurance Provident Fund Quantanite is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees Job Types Full-time Contractual Temporary Pay 15 000 00 - 22 000 00 per month Benefits Health insurance Provident Fund Work from home