
Service & Support Coordinator
6 days ago
**Job Title: Service & Support Coordinator - CNC Manufacturing**
**Location**: Palsana, Surat, Gujarat
**Job Type**: Full-time
**Experience**: 1-3 years in customer service, technical support, or coordination role
**Job Summary**:
**Key Responsibilities**:
- Act as the main point of contact for customers after orders are placed.
- Coordinate with the production team to track the status of jobs.
- Update customers about delivery timelines, delays, or any technical clarifications.
- Manage service-related calls, complaints, or feedback and provide timely resolution.
- Maintain job records, service logs, and documentation in Excel or internal systems.
- Help schedule dispatches and service visits if required.
- Work with the sales and technical teams to ensure customer satisfaction.
- Prepare basic reports on open jobs, delivery timelines, and customer feedback.
**Requirements**:
- Graduate or Diploma in Mechanical Engineering (preferred but not mandatory).
- 1-3 years of experience in customer support, service coordination, or back-office roles (preferably in manufacturing or technical field).
- Good communication skills in English and local language.
- Basic understanding of CNC machining is a plus.
- Organized, detail-oriented, and able to manage multiple tasks.
**What We Offer**:
- Competitive salary + travel allowance
- Opportunity to learn about CNC manufacturing and operations.
- Friendly and supportive team environment.
- Growth opportunities within the company.
Pay: From ₹20,000.00 per month
Work Location: In person
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