Customer Support Officer

2 days ago

Nungambakkam Chennai Tamil Nadu, India Unidos Technology Full time

**Age Limit-35**
**English and Hindi (Both language fluency must)**

**Job Overview**:
The Customer Support Officer is responsible for providing outstanding service to customers by handling inquiries, resolving issues, and offering guidance on company products and services. The role requires effective communication skills, problem-solving abilities, and a strong customer-focused attitude to ensure customer satisfaction and retention.

**Key Responsibilities**:

- **Customer Interaction**:

- Address customer complaints, concerns, and inquiries with patience and clarity.
- Provide accurate and comprehensive information about products, services, policies, and procedures.
- **Problem Resolution**:

- Identify and resolve customer issues effectively, ensuring a positive experience.
- Troubleshoot product or service-related problems, coordinating with other departments if needed.
- Escalate complex issues to higher-level staff or management as appropriate.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers through excellent service.
- Monitor customer satisfaction and take appropriate actions to improve service quality.
- Follow up with customers to ensure their issues have been resolved and they are satisfied.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions, transactions, comments, and complaints using customer service software.
- Document and track issues, feedback, and resolutions to improve service and products.
- Report common problems or feedback trends to management to identify areas for improvement.
- **Product and Service Knowledge**:

- Stay up-to-date with the company’s products, services, policies, and procedures.
- Provide clear and thorough explanations of services, pricing, and terms of service to customers.
- Participate in ongoing training to enhance product knowledge and customer service skills.
- **Team Collaboration**:

- Work closely with colleagues and other departments to ensure the swift resolution of customer issues.
- Share insights and ideas for improving customer service processes and performance.
- **Additional Tasks**:

- Assist with other administrative duties as needed, such as preparing customer feedback reports or assisting in the training of new staff.
- Assist in maintaining customer satisfaction and brand reputation.

**Job Types**: Full-time, Permanent

Pay: Up to ₹26,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 29/01/2025

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