Customer Support Executive

1 week ago

Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Single point of contact for order tracking and all post-sales support to customers on chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking cancellations, returns and refunds by coordinating with the respective department
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Desired Profile/Qualification**:

- Bachelor’s degree in any field
- Excellent verbal and written communication skills in English
- Fluency in Hindi is an added advantage
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers,
- Ensuring a thorough understanding of their needs and effective resolution of their concerns
- Temperament for handling customers with care and in a clear and convincing manner

**Job Location**:Chennai

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Auction Ghar Full time

    **We are hiring Customer support Executive(Handling international clients )** **Location: Chetpet** **salary :30k-35k** **Responsibilities** - Responding to customer inquiries and resolving problems in a professional and timely manner - Assisting customers with product information, ordering, billing, and account inquiries - Providing technical support for...

  • Customer Support Executive

    5 days ago

    Chennai, Tamil Nadu, India La Freightlift Pvt Ltd Full time

    La Freightlift is Hiring... Customer Support Executive (Alandur, Chennai) **Requirements**: - 0-1 year of experience in telecalling/customer support - Excellent communication and interpersonal skills - Ability to handle customer queries and provide support - Immediate joiners preferred **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹16,000.00...

  • Customer Support Executive

    5 days ago

    Chennai, Tamil Nadu, India Avishya Trading Pvt. Ltd. Full time

    **Join Our Team at Avishya!** **Position: Sales and Customer Support Executive** **Location: Nungambakkam, Chennai** **Experience Required: Minimum 1 Year.** **Joining: ASAP** (This role is also ideal for graduates who are eager to begin their careers in a dynamic and fast-growing e-commerce environment) **About Us**: - Avishya is a premium Indian ethnic...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India OMH HealthEdge Holdings Full time

    Omega Healthcare Management Services Private Limitedtamil NaduPosted On - 28 Sep 2024 - Required Experience - 1 - 3 Years Basic SectionNo. Of Openings 45 Grade 1B Designation CUSTOMER SUPPORT EXECUTIVE Closing Date 12 Oct 2024 - OrganisationalCountry IN State TAMIL NADU City CHENNAI Location Chennai-I - SkillsSkill CUSTOMER SUPPORT VENDOR...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India CliqHR Full time

    We are seeking a skilled Customer Support Executive with 4-6 years of experience in International BPO voice support You will be the primary point of contact for customers handling inquiries and complaints with professionalism and empathy Your role will contribute to enhancing customer satisfaction and operational efficiency Key Responsibilities Respond...

  • Executive-customer Support

    3 days ago

    Chennai, Tamil Nadu, India SANeforce Full time

    **JOB DESCRIPTION** **Experience**: 0-1 year **Location**: Chennai **Designation**: Executive-Customer Support **About the company**: **SANeForce is a technology company based in Chennai that provides software products and services such as Sales Force Automation, Distribution Management System (DMS), and Payroll Management across various industries such...

  • Customer Support Executive

    1 week ago

    Thoraipakkam, Chennai, Tamil Nadu, India Diostec Full time

    We are Hiring! As a Customer Support Executive, you will be the key point of contact for assisting customers with product and service inquiries. Your role is essential in delivering outstanding customer service and ensuring customer satisfaction. **Job Title**: Customer Support Executive **Location**: Chennai, Hyderabad **Job Type**:...

  • Customer Support Executive

    5 days ago

    Chennai, Tamil Nadu, India Digital Orbis Creators LLP Full time

    Hiring Customer Support Executive Shift timing : Night Shift Experience : 2+ yrs in International Calling(US/UK/Canada) Shift Timing: Night shift Pick up and Drop would be available Job Role: Basic we are US based healthcare company US Insurance Claim verification is the process. Round Interview: 2 Round of F2F interview Work Location: The Forum...