Assistant Manger

Ready to build the future with AI?_
- At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment._

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- The EMO R&I Analyst conducts quantitative and qualitative analyses using multiple data sources to provide insights into colleague and customer experiences with client. This position regularly assesses CX performance to goal for strategic metrics and investigates both anticipated and unexpected changes in performance to identify root causes. This position also supports the development of salient insights from ad hoc research projects, industry insights, and operational analyses that have implications for colleague and customer experience actions. The analyst will collaborate with EMO managers to triangulate insights from available data sources and help deploy quasi-experimental designs to assess the impact of actions on the colleague and customer experience._

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- Responsibilities_
- _Provide regular and on-going analysis and reporting of colleague experience data, including Voice & Pulse, primary colleague data, and existing colleague reports, identifying areas of opportunity, and measure and monitor changes in experiences as a result of actions taken._
- _Support customer experience and complaints analysis and reporting, including trend-tracking and interpretation, as well as identifying and communicating business opportunities._
- _Support regional, segment, and enterprise-level strategic metric reporting in pursuit of enterprise performance goals._
- _Develop colleague depth of knowledge and become a resident expert in Client colleague experiences and leverage that knowledge as the “voice of the colleague”._
- _Partner with EMO team and business units to drive solutions._
- _Communicate insights and analysis with Experience Management Office (EMO) and external partners._
- _Manage multiple concurrent projects, including monthly and quarterly analyses and reporting, in addition to ad hoc projects and short-term requests._
- _Effectively visualize and summarize work products for a variety of audiences._
- _Ensure all analyses and reporting is consistent with departmental standards for research excellence and conforms to documented procedures for managing risk._
- _Select appropriate analytical techniques to address business needs and answer key questions about customer experience._
- _Identify colleague
- and customer-relevant insights from external/industry sources._
- _Synthesize enterprise-wide and/or business-specific customer survey data to provide insights that shape business segment strategy and goal planning._
- _Identify opportunities for colleague research and recommend appropriate research/analysis plans._
- _Perform other duties as assigned._

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- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- _Bachelor's degree in social sciences, statistics, or related field_
- _Experience building visualizations with Tableau, Excel, PowerPoint, etc._
- _Relevance years of experience in market research, people analytics, customer experience research, or similar field_

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- Preferred Qualifications/ Skills_
- _Skilled in descriptive and inferential statistics_
- _Familiarity with statistical analysis software (e.g., Python, SPSS, R)_
- _Strong attention to detail and an ability to prioritize work in a fast-paced environment._
- _Naturally curious - understand the “why” of colleague experience, satisfaction, and retention._
- _The ability to self-teach key skills as needed - if you don’t know it, you know how to learn it._
- _Collaborative, team-oriented mindset with excellent communication skills_
- _Proactive and positive attitude towards solving for project challenges and limitations._
- _Strong communications skills; written and verbal_

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- Why join Genpact?_
- _Lead AI-first transformation - Build and scale AI solutions that redefine industries_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills_
- _Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace_
- _Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build_
- _Thrive in a values-driven culture - Our cour