Vendor Support Administrator

Purpose of the job:
Working within the vendor support team, the Vendor Support Administrator will be responsible for providing administrative support to the global strategic sourcing teams.

Key Responsibilities:
Vendor On-boarding
- Receipt of on-boarding requests, ensuring all required information has been provided.
- Creation of legal agreements from templates, ensuring provided terms are added accurately, any amends to the contract have had legal approval and only legally approved parties sign
- Adding vendor profiles on multiple business systems ensuring accurate data input
- Ensuring all relevant parties are kept informed at each stage of the on-boarding process.

Vendor Data Management
- Managing all day to day administrative updates, following agreed processes
- Ensuring vendor data is accurate and kept up to date.
- Providing vendor data upon request

Vendor Support Desk
- Ensuring all tickets are actioned and closed within the allocated SLA
- Achieving excellent feedback for customer service provided

This list is not exhaustive and is designed to identify the main priorities of the role.

Knowledge, Skills + Experience:
**_ Skills and Experience_**
- Excellent communicator both written and verbally
- Excellent organisational skills
- Excellent time management skills
- Excellent customer service skills
- Minimum intermediate level in Microsoft Excel/Word/PowerPoint

**_ Competencies_**

**Client focus**

Naturally builds and maintains rapport with internal and external stakeholders. Implicitly understands the business environment, organisation and strategic objectives, and provides a prompt, efficient and service to ensure that needs are met. Looks for innovative solutions that can be shared with the clients to show added value.

**Financial acumen**

Is financially aware and understands the financial dynamics of the business. Is comfortable analysing, interpreting and reporting on financial data. Uses knowledge to ensure business operations are financially viable and focuses on maximising quality and profitability.

**Quality and operational excellence**

Demonstrates a commitment to quality and service excellence. Demonstrates a thorough understanding of business dynamics and is comfortable working within these.

**Team working**

Works collaboratively in pursuit of team goals. Shares information and ideas with others and is willing to sacrifice own needs to achieve wider team or organisational objectives when necessary. Is a strong team player, who is self-motivated, reliable and proactive with a “can do” attitude

**Effective communications**

Delivers clear, concise, and accurate information to the standard and format required. Should have a good understanding of written and spoken English. Additional language is an advantage. Is comfortable dealing with senior management within and outside the organisation.

**Planning and organising**

Plans and schedules activities to ensure the best use of time and resources, delegating tasks effectively. Takes a logical and systematic approach to work. Have excellent time management skills.

**Operational decision-making**

Understands accounting processes and the measures required to be effective. Makes timely and effective decisions based on procedures and verifiable information.

**Change orientation**

Accepts, puts forward and implements new approaches. Takes a flexible approach to work and encourages others to do so.

**Judgement**

Makes rational, realistic reasoning and acts accordingly within the limits of the role.

**Conformity with legal, regulatory and business compliance requirements**

Liaises with stakeholders in order to ensure that actions and transactions comply with legal and regulatory requirements and manages within HH policy. If in doubt, refers upwards