
Operation & Cs- Export
1 week ago
JOB Description for CS & OPS..
Key Responsibilities:
- Customer Interaction: Handle inquiries, provide updates, and resolve issues related to sea freight shipments.
- Logistics Coordination: Work with internal teams (logistics, operations) and external parties (shipping lines, customs brokers) to ensure smooth shipment flow.
- Documentation: Prepare and review necessary paperwork for customs clearance and other requirements.
- Shipment Tracking: Monitor and track shipments, providing real-time updates to customers.
- Problem Solving: Identify and resolve potential delays or issues that may arise during the shipping process.
- Relationship Building: Develop and maintain positive relationships with customers and partners.
- Process Improvement: Analyze customer feedback and implement improvements to service processes.
- Compliance: Ensure adherence to relevant import/export regulations and industry standards.
**Required Skills**:
- Strong communication skills (written and verbal).
- Attention to detail and accuracy in handling documentation.
- Problem-solving and analytical abilities.
- Understanding of international shipping procedures and regulations.
- Ability to work effectively with internal and external stakeholders.
- Knowledge of logistics and supply chain processes.
- Good time management and organizational skills.
- Customer-centric attitude and ability to build strong relationships.
Example of a Job Description:
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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