Solution Architect, Apac

Location: Mumbai, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

**Job Description : Solution Architect, APAC**

The position is for “Solution Architect, APAC” role based out of Mumbai and we are looking for a stalwart who owns this domain, in the space of Identity & Access Management. The Solution Architect is required to engage with the customers to explain the Thales IAM solution-set applicable to the specific customer/vertical/domain, customize the positioning of the solution as per their specific needs, create and handle existing and new large opportunities in the region.

The “Solution Architect” is also expected to support existing customer base in Mumbai/India technically. This would need him/her to closely collaborate with Sales, Marketing & Partners. The “Solution Architect” would need to be super effective in working directly with the customers & partners with an emphasis on unsurpassed customer satisfaction and timely response to customer/partner feedback.

This is a new position considering the success we are seeing the region & it reports to Sales Engineering Manager, APAC.

**Responsibilities**
- Position Thales IAM portfolio as a solution convincingly to the customers & partners in the region. Thales IAM portfolio having coverage in the areas of WIAM, CIAM, Digital Banking, HW & SW Authenticators (FIDO/Passkeys/PKI/OTP) and their management platforms would need to be stitched as a solution to be understood and received well by the customers & partners.
- More product/solution details can be seen at
- Assist sales team to identify, qualify and quantify all opportunities within your assigned region and lead sales effort.
- Pre-sales technical support for your assigned products.
- Provide field support on critical post-sales support issues to achieve unsurpassed customer satisfaction.
- Work with sales team to develop and enhance customer and partner relationships.
- Create and deliver accurate and technically correct sales presentations and proposals both directly to end users and partners.
- Be involved in communication with customers and partners on product changes, product upgrades and product innovations.
- Provides feedback and marketing intelligence to sales team and product marketing team to ensure company’s products remain competitive in the market.
- Participate and represent Thales CPL at appropriate user conferences and trade shows.
- Provides weekly reports on SE activities and other duties assigned.

**Requirement**
- Minimum 5 years of technical experience in IT industry with at least 2 years in a customer facing role.
- Ability to develop and enhance customer/partner relationships.
- Consultative selling skill, capable of discovering customer pains and proposing solutions.
- Good presentation skill, capable to articulate technical proposals to decision makers at both technical and business levels (from IT administrator to CISO).
- Capable of working independently under sales objectives assigned by regional sales director.
- Good interpersonal skills, self-motivated and a good team player.
- Willing to take challenging work.
- Comfortable with travelling 35% of the time within Asia.

**Highly Desirable Technical Skills and Experiences**:

- Understanding of authentication and authorization concepts.
- Experience with MFA, IGA, IAM, CIAM and PAM solutions.
- Experience with CIAM and API-based design/deployment.
- Experience with SAML, SCIM, OAuth, OpenID, as well as general networking technologies including HTTP/S, SSL/TLS, TCP/IP, RADIUS, Firewall, Proxy...etc.
- Knowledge on Microsoft AD on-premises, Azure AD, LDAP, Single sign on (SSO), Federated Identities and database technologies.
- Experience with and certificate based authentication, Cryptographic APIs like PKCS#11, MS CAPI/CNG.
- Experience with one of the major cloud providers (Google Cloud, Azure, AWS) as well as Docker/Kubernetes/Openshift.
- Relevant security or professional certifications are beneficial; CISSP, CISM