Csr - Customer Service Representative

2 weeks ago


Bengaluru, India HIRE A PRO CONSTRUCTION CORP Full time

**JOB DESCRIPTION**

Greetings for the day

**Customer Service Representative For US Process**

**HIRE A PRO CONSTRUCTION CORP**

**YEARS OF EXPERIENCE REQUIRED**: 4 PLUS YRS

**SALARY**: 27000 PHP TO 30000 INR

LOCATION: WE ARE LOOKING FOR CANDIDATES WHO ARE INTERESTED TO WORK REMOTE & HAS ALL
OFFICE SET UP TO WORK FROM HOME WITH GOOD INTERNET CONNECTION.

PROCESS DETAILS: VOICE PROCESS WITH GOOD FLUENCY IN ENGLISH & NO MTI

WILLING TO WORK FOR A NIGHTSHIFT

**Duties & Responsibilities**

1. Answering Phones from Customers Professionally and Responding to Customer
Inquiries and Complaints.

4. Research Required Information Using Available Resources

5. Manage and Resolve Customer’s Complaints

6. Enter New Customer’s Information into System

7. Update Existing Customer’s Information

8. Process Orders, Forms And Applications

9. Identify and Escalate Priority Issues

10. Route Calls to Appropriate Resource

11. Follow Up Customer’s Calls Where Necessary

12. Document All Call Information According To Standard Operating Procedures In The
Management Portal pg. 1

13. Maintain Consistent Communication And Timely Follow-Up With Customers And Be

Available And Responsive To Their Real-Time Needs.

14. Ensure The Work Order Queue Is Monitored To Avoid Any Delays In New Orders

Assignment And Order Completions.

15. Assisting Vendor With Any Information He Might Need On The Property.

16. Managing, Communicating And Coordinating With Internal Departments.

THANKS & REGARDS,

TEAM HR

CONTACT NO:
+91-XXXXXXXXXX

HIRE A PRO CONSTRUCTION CORP

**Job Types**: Full-time, Regular / Permanent

Pay: ₹27,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 5 years (required)

**Language**:

- English (required)



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