Customer Service Executive

1 week ago

Gurugram Haryana, India Aesthetic Retail Private Limited Full time

**JOB TITLE: Customer Service Executive**

**LOCATION: GURGAON**

**About the Role**

Key Responsibilities:*
- Assist customers in selecting home decor items that match their style and needs, offering design advice when appropriate.
- Process orders, returns, and exchanges, ensuring accurate and timely fulfillment.
- Manage customer complaints and resolve issues efficiently, maintaining a positive customer experience.
- Coordinate with the warehouse, logistics, and sales teams to ensure smooth order processing and delivery.
- Maintain detailed records of customer interactions, transactions, and feedback using CRM software.
- Stay updated on the latest home decor trends, product offerings, and promotions to provide informed assistance to customers.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Assist in the creation of content for customer communication channels, including FAQs and product guides.
- Collaborate with the marketing team to share customer insights that can improve the customer journey.

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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