Customer Service Executive
7 days ago
Role brief:
We are looking for an energetic Customer Service Executive / Senior Executive to help us meet Service Delivery
requirements. This role is integral to our growth and requires continuous hustling to deliver customer
The role needs apt understanding of financial products and banking domain for a superlative performance.
Role Description:
- Resolve customer queries
- Manage customer relationship and retention
- Provide full visibility into the Customer service pipeline at every stage of development.
- Understand our ideal customers and how they relate to our products.
- Building rapport with customer to provide them good experience of services
- Promoting the organization and products.
- Goal Oriented, numbers driven analytical mind.
- Knowledge of banking and financial industry preferred.
Role Requirement:
- Any Bachelor’s Degree
- Must have BPO experience in Inbound & Outbound process (Voice)
- Proven ability to drive the Customer Service process from plan to close.
- Good command over spoken and written English.
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work
Pay: ₹10,340.62 - ₹35,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
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