Front Office Supervisor

4 days ago


Dahisar Mumbai Maharashtra, India Sagar Fabrics Full time

**Job Summary**:
The Front Office Supervisor is responsible for overseeing the daily operations of the front desk to ensure smooth check-in and check-out processes, guest satisfaction, and adherence to hotel standards. The role involves supervising front office staff, resolving guest issues promptly, and ensuring a welcoming atmosphere for all guests.

**Key Responsibilities**:

- Supervise and support the front office team in daily operations.
- Ensure efficient check-in, check-out, and reservation procedures.
- Handle guest complaints and resolve issues promptly and professionally.
- Train, motivate, and monitor front desk staff to maintain high service standards.
- Coordinate with housekeeping and other departments for seamless guest experiences.
- Maintain accurate guest records and ensure proper billing and cashiering procedures.
- Monitor room availability, rate variances, and manage overbooking situations.
- Ensure the lobby and reception area are clean, organized, and welcoming.
- Prepare daily reports and handovers for management.
- Enforce hotel policies, safety, and security procedures.

**Employer Requirements**:

- Proven experience as a Front Desk Agent or Receptionist in a hotel.
- Minimum 1-3 years of supervisory experience preferred.
- Good knowledge of hotel management software (e.g., Opera, IDS, or equivalent).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and decision-making skills.
- Flexibility to work shifts, weekends, and holidays.
- Bachelor’s degree or diploma in Hotel Management or a related field is an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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