CRM
4 days ago
We are looking for a hands-on, customer-obsessed relationship lead to anchor our client servicing
function as we scale nationally. You’ll be the face of our company to our most important dealers,
distributors, and partners — and the internal escalation head for any customer-facing issues.
You’ll managing our team of Customer Relationship Managers (CRMs), own key accounts, and help
structure this function into a scalable, efficient, and revenue-positive engine.
At present, most customer engagement happens through dedicated WhatsApp groups, but over the
next 3-6 months, we will be rolling out customer-facing digital portals to streamline processes,
access, and support. You will help shape and guide this transformation.
- 1-6 years of experience in client servicing, account management, or CRM
- Prior experience in managing client teams at a growing company, SME, or family
business (preferred)
- Strong Hindi + English communication required — must be articulate and professional
- Emotionally mature and capable of balancing urgency with empathy
- Not afraid to be hands-on, pick up the phone, or lead from the front
- Excited by the idea of building something new, not just maintaining what exists
- Familiar with the distribution, building materials, or B2B servicing space (preferred)
**Job Types**: Full-time, Permanent
Work Location: In person
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